Zayda Ortiz

Background

About Zayda Ortiz

Operations and Program Management Professional I'm a dedicated operations and program management professional with 8+ years in optimizing organizational efficiency and driving successful outcomes. My diverse experience is focused in the nonprofit sector, with a proven track record of managing teams, overseeing complex projects, and ensuring smooth operations. I'm passionate about making a positive impact, solving complex challenges, and contributing to meaningful projects. Operations Management: Currently serving as the Operations Manager at the National Audubon Society, I'm responsible for enhancing administrative systems, managing contracts, and coordinating events. I excel in financial controls, vendor relations, and providing comprehensive support to the Executive Director. Program Leadership: As a Program Director at The CIL - Center for Independent Living, I led a team of Program Managers, overseeing multiple programs and ensuring compliance with grants totaling over $3 million in funding. I have a knack for designing policies, managing staff, and implementing service improvements. Salesforce Expertise: With 2+ years of experience as a Salesforce Administrator, I've managed a user base of 50+ users, customized Salesforce fields and layouts, and implemented essential apps to streamline workflows. I pride myself on creating comprehensive reports and dashboards to make data-driven decisions.