Zayed Alyami

Background

About Zayed Alyami

Zayed Alyami Service Supervisor alyamiyazeed21@gmail.com +966 50 176 Kingdom of Saudi Arabia Arabic (Native), English Saudi, Male, Single Notice Period: Immediately SUMMARY • A Friendly and helpful customer service supervisor with a dedication to giving excellent service with a can-do attitude, prioritizing, time management skills, and 5+ years of experience. I Have strong leadership skills that help customer service representatives on the team work toward specific goals and to a high standard of quality. WORK EXPERIENCE Senior Service Supervisor Jazan, Saudi Arabia Askar Bin Muhammed Alyami LTD. Group | Jan 2020 - Current • Responsible of making sure the safety of the crew and operations. • Reviewing the Job Safety Analysis to make sure everyone understands the risks of the job. • Assign tasks to the employees and assess their performance. • Provide constructive feedback to improve service. Service Supervisor Jazan, Saudi Arabia Askar Bin Muhammed Alyami LTD. Group | Jan 2018, Jan 2020 • Handle customer complaints, provide appropriate solutions and alternatives within the time limits. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. Customer service Jazan, Saudi Arabia Askar Bin Muhammed Alyami LTD. Group | Feb 2016, Jan 2018 • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. EDUCATION High School Certificate Jazan, Saudi Arabia World Wide School Auckland, New Zealand SKILLS • A responsible attitude • Delegating tasks CERTIFICATES • IT Skills • Time management Jan 2016 May 2019 • Team Leadership • Problem-solving skills § 6-weeks Full Time IELTS Preparation New Zealand | May 2019 § 20-week Full Time English Language Course New Zealand | May 2019 VOLUNTEERING § Saudi Red Crescent Authority Jeddah, Saudi Arabia | Aug 2018