Zeeshanul Haque

Background

About Zeeshanul Haque

ServiceNow SME with total industry experience of 12+ years in application development and maintenance in OSS-Assurance, Telecommunications and broadband, Transport domain. • Currently working as ServiceNow Consultant for Australia based Telecomm/Broadband network company.• Close to 7 years of extensive hands–on experience in scripting, configuration and customisation of the ServiceNow tool.• Experience in BMC Remedy, BMC MyIT and SAP BI reporting tool.• Rich experience in Telecom OSS domain.• Experience in working with multiple vendors.• Very good understanding and knowledge of ITIL processes ITSM, IRM/GRC, SSM, BCM, CMDB, VM etc. applications.• Proficiency in requirement study and business process analysis as well as performance tuning and troubleshooting.• Experience in SDLC (Software Development Life Cycle) and good understanding in Systems Requirements Analysis, Design, Coding, Testing, Implementation and Documentation.• Very Strong analytical and problem-solving skills and an excellent team player. Designed and engineered solutions leveraging configurations offered by ServiceNow to support the needs of Business. • Highly experienced in implementing and maintaining below applications in ServiceNow. ITSM: Incident, Problem, Change, Knowledge, Request Management GRC: Risk Management, Policy & Compliance Configuration Management (CMDB) Security Management Vulnerability Management Business Continuity Management Custom Applications ServiceNow Integration with Remedy, NewRelic, TrueSight, JIRA, AD, Splunk, Jenkins, Salesforce etc. Upgrading ServiceNow platform.• Involved in two major ServiceNow upgrades i.e. LONDON to NEW YORK and NEW YORK to PARIS migration. Played a major role in driving both upgrades. Major activities included skip log analysis and customised code impact due to product upgrade.• Demonstrated project management skills and experience working directly with customers and clients. • Excellent in leading and mentoring team.