Zeph Mayer

Background

About Zeph Mayer

Proven customer success / sales professional with years of experience. Self-directed, customer-centric, equally comfortable working independently or collaboratively with a team. Expert at engaging and influencing C-suite leadership as well as individuals at all levels, utilizing exceptional interpersonal, negotiation and time management skills. Analytical problem solver, adeptly able to manage a large portfolio of SMB accounts at scale, extending to a small portfolio of larger enterprise accounts. • Nurtured account growth, consistently exceeding established retention and migration sales targets, through Mitel’s strategic partnership with RingCentral announced, 11/9/2021 -(14 consecutive quarters). Keen technical and business acumen, adapting to rapidly changing initiatives, processes and challenges; especially throughout the progression of the RingCentral partnership.(Mitel) • Mentored new-hire Tech 1 / Customer Service transition classes,(5 total) with a focus on improved performance and product knowledge. Led training / role-play scenarios. Guided 15+ trainees per class resulting in agent job readiness / performance being recognized as notably improved, compared to other groups.(Verizon Wireless) • Recognized for providing exemplary internal Quality Assurance / client satisfaction, backed by high NPS / CSAT scores and positive client accolades.(Career Spanning) • Seeking opportunities to advance my career in the field of Customer Success, within the UC/UCaaS or SaaS product environments. Open to alternative career paths, expanding my knowledge and experience to meet my potential. CERTIFICATIONS / QUALIFICATIONS CompTIA A+ Certified Cloud Server / Network system administration experience Completed Richardson Sales Performance training program Skilled using CRM and Ticketing systems, including Gainsight, Salesforce, Remedy, Jira Proficiency with Microsoft Office 365,(Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, Teams) Professional operation of hardware, systems, video conferencing, collaboration solutions,(Google Docs, Slack)