Zhe Cao

Background

About Zhe Cao

15 years in CRM industry with a Master degree in IT management from KTH. Specializes in leading, designing, governing as well as executing transformation programs, applying state-of-the-art industry frameworks, methodologies and best practices in both business strategy advisory and technical architectural assurance work. Continuously drives customer’s business value maximization and fast realization. Trusted advisor for market leaders in various industries with strong ability to work with stakeholders at all levels. Industry Experience - Clean Energy - Consumer Goods - Professional Services - Financial Services - Transportation - Manufacturing - Retail - Telecommunications - Tourism Skill Highlights - Org strategy, Integration Strategy, Governance & CoE - Solution Design, Modeling and Execution - Data Architecture, Accessibility & Visibility, Integration Architecture, Data Migration - Sales Cloud, Service Cloud, Experience Cloud, Consumer Goods Cloud - Business Strategy, Capabilities and Business Processes - Enterprise Architecture, Transformation Strategy and Roadmap Advisory - Customer Journey and Customer Experience - Leadership, Critical Thinking and Problem Solving - SCRUM, Waterfall, ITIL