Zohaib Wahid

Background

About Zohaib Wahid

2x Presidents Club Winner | Enterprise Customer Success & Account Management (6+ yrs)SaaS Customer Success professional with a strong track record of helping enterprise clients drive adoption, retention, and long-term value.At Improvado, I lead strategic relationships with enterprise marketing teams, owning the full post-sale lifecycle—from onboarding to adoption and expansion. I serve as the primary point of contact, aligning stakeholders across Marketing Ops, Data, and Engineering to ensure seamless implementation and usage of the platform. While not in a purely technical role, I collaborate closely with technical teams to support data integration efforts across platforms like Salesforce, HubSpot, Google Ads, Meta, Looker, and others—helping clients translate marketing goals into scalable reporting solutions.At Qualtrics, I managed a portfolio of Fortune 500 clients, leading strategic account planning, executive business reviews, and cross-functional alignment to maximize platform impact. My work sharpened my skills in customer journey mapping, renewal strategy, and stakeholder engagement across complex orgs. Core Skills & Tools🟢 Customer Lifecycle Management (Onboarding → Expansion)🟢 Executive Stakeholder Engagement & QBRs🟢 Enterprise SaaS Implementation & Account Strategy🟢 Martech & BI Platforms: Looker, Tableau, Salesforce, HubSpot🟢 Light Technical Collaboration (ETL, SQL, APIs)🟢 CRM & CS Platforms: Gainsight, Salesforce🟢 Voice of Customer & Product Feedback Loops🟢 Cross-Functional Collaboration (Sales, Product, Engineering)I’m passionate about building lasting partnerships and connecting enterprise goals to scalable SaaS solutions. Let’s connect: zoberw@gmail.com