Zyler Luff

Background

About Zyler Luff

As a passionate and proactive Change Analyst and IT Trainer, I specialize in driving technology adoption and operational transformation across retail and warehousing environments. With hands-on experience leading end-to-end change initiatives—from warehouse relocations to omnichannel integrations and telephony upgrades—I thrive at the intersection of people, process, and technology. I bring a strong foundation in Microsoft Dynamics 365, Visio, and the Microsoft Office Suite, and I’m PROSCI-certified in change management. My approach is rooted in clear communication, stakeholder engagement, and designing training that empowers users at every level. Whether I’m mapping out new processes, delivering tailored onboarding programs, or supporting cross-functional teams through complex transitions, I’m committed to creating seamless, user-friendly experiences that drive long-term success. Core Skills: Change Management | IT Training | Microsoft D365 | Process Mapping | Stakeholder Engagement | Digital Transformation | User Enablement At Russell & Bromley Ltd, our team leverages Dynamics365 to understand and manage the implications of change on end users, fostering a collaborative environment where feedback is valued and integrated into our planning. My role involves aligning with Stakeholders and the Business Analyst team to shape and agree upon change initiatives, ensuring they align with organizational goals. I also work closely with the Development team to help design and Unit Test the Solution. By partnering with Testing, we pinpoint and comprehend system issues, aiding developers in crafting effective solutions. Following implementation, I lead the creation and delivery of comprehensive training materials and sessions, equipping both the business and support teams with the knowledge to handle post-change inquiries and technical challenges, thus ensuring a smooth transition and sustained success.