Asolutions Aviation Advisory
My name is Björn Hartmann. I am a CX expert, process designer and aviation consultant with over 25 years of international experience in the aviation and service industry. Through my consulting brand, aSolutions Aviation Advisory, I support international airports, airlines and aviation-related companies in the strategic transformation of their service processes, ensuring they are customer-centric, digital and future-oriented- Strategic analysis and redesign of operational service processes - Interim management & operational project management - Introduction of customer-centric standards in airport operations I support you in setting up robust, automated processes – from baggage services and apron operations to self-service touchpoints. If you are interested in rethinking your service processes - I will be at your side!
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