Barbara Khozam, Inc

Barbara Khozam Speaking and Consulting delivers high quality and extremely entertaining keynotes and seminars for companies looking to improve attitudes and morale of their employees and managers. We tailor our presentations to fit each company and pride ourselves on our professionalism and follow through. Employees will leave our sessions with practical tips that they can implement immediately. Looking for a high-energy keynote speaker recognized internationally for an expertise in customer service, leadership, motivation & communication? I have delivered more than 1,900 presentations to over people in twelve countries, winning praise for my humor, audience engagement & actionable strategies. Every keynote & workshop is engaging, practical & fun - filled with real strategies that people can start using right away. Most requested topics: How to Deliver an Extraordinary Service Experience Create safe, consistent & memorable experiences for customers & patients with proven strategies that still hold true today How Organizations Deliver BAD Customer Service ( & Strategies That Turn It Around!) A lively, eye-opening look at what causes service breakdowns & how to fix them fast Leading for Service Excellence Practical tools for leaders to build engagement, resilience, and a culture of excellence in any setting Zap Negativity and Ignite Your Life High-energy techniques to manage emotions, stay positive & thrive even under pressure. Telephone Etiquette for Our New World How to make a great impression and handle challenging calls with confidence and professionalism. Trash Talk: Building Teams That Don’t Stink A fun, interactive session that helps teams collaborate better while having a few laughs along the way I customize every program to fit the audience, whether it’s a corporate team, healthcare group, or group of emerging leaders. My goal is simple: to make learning memorable & give people practical tools that create lasting results.