Call Center Pros

Based in Boca Raton, Florida, our BPO call center has its largest staffing locations in the Dominican Republic and Trinidad. Our CEO opened our first nearshore location in the Dominican Republic in 2012 to hire top talent and train them to assist with his financial services company in the States. Since then, we opened in Trinidad in 2021 as the effects of COVID oversaturated the Dominican Republic location. We have built a candidate pool of over 25k overqualified agents to scale for long-term as well as seasonal campaigns. We have developed into a technology company providing not only superior talent but also offering the technology we’ve developed internally to our clients. We automate workflows and consistently build bots to lower the required workforce to fulfill many of the repetitive tasks they require. Our call center outsourcing services in the Dominican Republic and Trinidad offer several benefits, including: Cost-effective: The Dominican Republic and Trinidad offer cost-effective business process outsourcing (BPO) services from a talent pool of multilingual agents, with strong fluency in Spanish, English, and French. Talented workforce: Trinidad boasts a highly-skilled labor force and English is the native language. The Dominican Republic boasts a highly-skilled, multilingual labor force. Infrastructure: Trinidad has the strongest infrastructure out of all the nearshore BPO destinations. Technology: We have developed technology internally that we offer to our clients, including automation of workflows and bots to lower the required workforce. Our BPO call center has been able to build a candidate pool of over 25k overqualified agents to scale for long-term as well as seasonal campaigns. We have developed into a technology company providing not only superior talent but also offering the technology we’ve developed internally to our clients. We automate workflows and align workforce based off historical data to improve efficiencies and lower overhead.