Customer Dynamics

Contact Center Compliance Solved. Customer Dynamics products are designed to meet Contact Center Compliance obligations. The products are cost effective, innovative and easy to use. Customer Dynamics also delivers contact center solutions, and products that optimize the agent experience, drive business results, and increase your customer’s satisfaction. Advanced List Management - Ready. Set. Dial. Designed specifically for NICE inContact customers who need more functionality and performance, OutReach scales dialing campaigns from thousands to millions of records effortlessly. Compliance for TCPA Operations - Developed specifically for NICE inContact customers who need powerful and compliant functionality and performance, OutReach Select from Customer Dynamics is a high-performance, robust, easy-to-use, cloud-based solution that efficiently scales TCPA compliant dialing campaigns from thousands to millions of records. Microsoft Dynamics Embedded Agent - CXone e2 Agent offers Voice, Chat, Email, SMS (text) and Work item Channels in the new Microsoft Dynamics 365 unified interface. A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frustration. Payments for PCI / DSS Compliance - Be compliant and increase revenues and cash flow while simplifying the customer payment process. Designed to streamline the payment process and improve agent closure efficiency while enhancing the customer experience.