Dominion Outsourcing

Dominion Outsourcing is a trusted BPO partner delivering high-performance outsourced solutions for the insurance, healthcare, financial services, telecommunications, and contact center industries. Our mission is simple: deliver first-in-class service that consistently exceeds client expectations and drives measurable results. With years of proven success across regulated industries, Dominion provides flexible, scalable outsourcing solutions designed to improve efficiency, elevate customer and member experiences, and increase profitability. Our performance consistently exceeds industry benchmarks across key operational metrics. What sets Dominion apart: Flexible operating models tailored to each client’s needs HIPAA and PCI-compliant operations aligned with insurance and healthcare regulatory standards AI-enabled technology to optimize performance, quality, and outcomes Blended delivery model leveraging domestic, near-shore, and work-at-home agents Strategically located operations in Richmond, Virginia sq. ft. across three facilities) and San Salvador, El Salvador We specialize in delivering results across critical business functions, including: Insurance enrollment sales and follow-up Patient and member engagement Document and prescription acquisition Customized contact center services Lead generation and appointment setting At Dominion Outsourcing, we don’t just handle calls—we build efficient processes that help businesses scale, stay compliant, and grow with confidence. Dominion Outsourcing — Results, one call at a time.