Marathon Partners Consulting

For over 25 years the team at Marathon Partners Consulting has helped complex back office areas and contact centers achieve operational efficiency through people, process and technology improvements. With more than 200 projects to our credit, delivering an average ROI of 2:1 or greater, Marathon Partners is a leader in performance management, capacity utilization and process excellence. Our delivery model is straight forward and has a proven track record of success.> We start with a two-week operational Analysis. We have interviews with your leaders, perform data analysis and conduct hundreds of side-by-side observations with staff to pinpoint and quantify your most important business issues. We then work with you to develop a solution roadmap that addresses the key issues.> If you like what you see, we then do the work. We fully implement all of the recommendations and guarantee an ROI of 2:1. If we don't deliver, we don't get paid. It's that simple. The projects are effective, results oriented and become excellent opportunities for staff and leadership development.