Melanie Disse Consulting

ABOUT: Melanie Disse Consulting is a CX & VoC consulting firm helping businesses leverage CX as a key competitive differentiator to drive business performance through understanding customer experiences. We provide clarity on strategy and program maturity, and we help businesses create actionable roadmaps to realize the value of customer centricity and drive sustainable success. With a background and keen interest in technology, our sweet spot is the intersection of CX strategy, and data & technology to build CX program excellence. WHAT WE OFFER: CX and VoC … > Program reviews and maturity assessments > Strategy development and roadmap creation > Foundational work (program design, survey design, measurement frameworks, purpose setting, quality of insights, etc.)> Insights to action frameworks and implementations > Data and technology strategies for CX and VoC and implementation support > Journey Mapping > Organizational structures and culture reviews > Mentoring of staff > And more … HOW WE GO ABOUT IT:> Consulting > Advisory services > Fractional CXO / CCO support > Workshops > Speaking engagements (conferences, webinars / podcasts, or internal engagements)> Thought leadership WHY US?> Are you looking for a strategic partner to help you understand your customers and build internal CX capabilities?> Do you want to learn more about CX and VoC and what it means to be a customer centric organization, but don’t know how to start?> Do you have a VoC program in place but it's not delivering the value you hoped for?> Do you want peace of mind and confidence that you’re doing all you can to help your organization be customer centric in a way that drives business performance? Sounds like you? Get in touch today. melanie@melaniedisseconsulting.com FYI: All resources and DYK's can be found below under "articles" or "documents" in the post section.