Novelvox

NovelVox is the execution layer for regulated CX. NovelVox operates between systems of engagement and systems of record, controlling what gets executed during live customer interactions. By enforcing predefined policies across systems, NovelVox helps organizations maintain compliance, auditability, and operational consistency while enabling human agents, self-service, and AI to operate within governed workflows. Purpose-built for regulated CX, NovelVox enables organizations across healthcare, banking, credit unions, and beyond — where compliance, auditability, governance, and operational consistency are non-negotiable. For more than 17 years, NovelVox has helped enterprises close execution gaps across customer interactions. Today, with 250+ enterprise customers, more than deployments across 20+ countries, and CMMI Level 3 certification, NovelVox helps organizations execute customer workflows consistently, compliantly, and at scale. Not just connected interactions. Executed interactions.