Phone Ninjas

Phone Ninjas helps businesses master all client-facing communications with one goal in mind: better conversations that lead to better results. Through expertly designed ongoing coaching and training programs that support the sales, service, and parts departments, Phone Ninjas helps dealers turn all client interactions into appointments that show and buy. The Phone Ninjas Method delivers agent certifications, communication scoring, call summaries, active channel audits, critical feedback, and highly effective scripts. With an emphasis on setting more appointments that show (the right way), the company drives measurable results by improving all customer-facing communications, whether it’s on the phone, the web, chat, text, or in person. Requiring only 15 minutes weekly, plus 20 minutes each month, our method integrates seamlessly into your team schedules. On average, engaged stores have seen their appointment set and show rates double and even triple, significantly transforming their businesses. In a nutshell, we help businesses increase their effectiveness and achieve sustainable success through customer-centric communication skills coaching and training programs.