Precision Point Partners, Inc

Precision Point Partners (P3) is an advisory firm that brings unique skill sets to CX-focused companies, executive leadership hoping to transform their businesses, private equity funds, and others seeking proven solutions along the customer relationship management continuum. Unparalleled professional services include change management; technology and digital implementation; facility operations, process design/development, and workforce optimization; transformational human resources processes and training; as well as business consulting, assessments, and due diligence for the investor community. Think of Precision Point Partners as your trusted colleague in the managed services sphere. We help clients in sourcing-reliant industries, most particularly healthcare, financial services, government, travel & hospitality, and logistics, marrying leading-edge contact solutions, from omni-channel, social and telephony, with an optimized and highly trained in-house or vendor workforce. The result is highly organized contact center operations driven by real-time monitoring and analytics that deliver just-in-time solutions and forecasting of your next move. Turn to P3 for Contact center as a service (WFM, training, technology, quality); Staff augmentation for temporary and long-term engagements; vendor management and optimization; contact center site selection, build-out, and transfer and disposition; and project management. The result is a strategic and agile execution that allows you to focus on your core business competency and scale when needed, all while driving exceptional customer experiences. This ensures exceptional outcomes and true contact center ROI.