Charles E. Hutton

Background

About Charles E. Hutton

True customer experience and satisfaction reflects product solutions and talent performance. I am an influential executive specializing in client services operations and am skilled at propelling performance and achieving excellence in various industries. Adept in identifying needs for both B2C and B2B markets, I transform concepts into revenue-generating products. Leading revenue operations, I establish processes and organizational frameworks essential for scaling businesses across multiple site locations. My expertise in business continuity planning guides the development of training programs for exceptional talent, always maintaining a customer-first approach. Below is a selection of the top accomplishments from my career: Securing $25M in additional revenue for a book of business at Startek by strengthening client relationships, offering additional capabilities, and delivering consistent customer service. Increasing unit yield by 12% YoY at Charter Communications with monthly, quarterly, and annual staffing and unit forecasting strategies, including more product offerings. Increasing bundle sell-in rates by 40%+ at Comcast Cable, including for video, internet, and home phone, achieving an 85%+ revenue growth units and retaining 80%. I earned recognition as one of the top leaders whose team delivered against the Center of Excellence strategy model. I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at cehutton@comcast.net. AREAS OF EXPERTISE: Revenue Growth Strategic Leadership Multi-Site Operations Customer Experience Call Center Technology Relationship Management Business Continuity Planning P&L Management, Budgeting and Forecasting Industry vertical expertise: Healthcare, Cable/Media, Telecommunications, Retail, Finance and Hospitality.