Sylvie Di Giusto

More than a decade ago, I made one of the best decisions of my life. I left my successful 20-year corporate career in Europe and brought my young family across the Pond to America with a newborn on my lap. I exercised what I have since called The Power of Choice, a conscious decision-making framework that allows us to understand our perceptions, choose our behaviors, and determine our best outcomes. Now, many of the most respected organizations, associations, and government agencies in the world trust me to help them make the right decisions that grow their brands and bottom lines. From American Express to American Airlines, Hilton to Nespresso, Microsoft to Prudential, and even the US Air Force, I have worked with extraordinary leaders and professionals. Building on my five cornerstones of Modern Emotional Intelligence—visual, behavioral, verbal, digital, and social intelligence—I give my audiences the Power of Choice to determine their greatest outcomes in leadership, sales, and customer experience. Let me take your organization on an entertaining, spectacular, and thought-provoking journey through the brain, the mind, and from the unconscious to the conscious—and ultimately to the heights of personal, professional, and organizational success. And don’t forget to take a good book for your journey! I am the author of The Image of Leadership, Fair Advantage, and the upcoming Make Me Feel Important, in which I lead you deep into the customer experience and show you how to make every interaction count.