The Realise Group

The Realise Group, established in provides customer experience measurement solutions throughout Australasia and is a market leader in its field. We provide services to many leading Australian and international brands and specialise in designing tailored programs to meet client specific objectives. Our customised solutions draw from a breadth of experience gained over 25 years of listening to our clients and understanding how their brand promise is being delivered at store level. Each solution is developed with client specific objectives in mind drawing from our extensive knowledge and resources. Tailored solutions for our clients are achieved through the implementation of one or more programs that meet specific objectives. Options include Mystery Shopping Programs, Voice of the Customer Programs, Research Analytics, Net Promoter Score®, Retail Audits, Field Agent® and Competitor Benchmarking. Some of the clients we have worked with include AGL, Ampol, Bupa, Camilla, Country Road, David Jones, Estee Lauder, Hungry Jacks, KFC, King Living, Lovisa, Officeworks, OPSM, Specsavers, Tattersalls, Telstra, Virgin Australia and many others… In addition to our customer experience research services we also specialise in the provision of outsourced customer service staffing solutions, brand activations and product launches through our subsidiary company Realise People Solutions.