Usability Mapping

The Science of Safety Usability Mapping is usability engineering for documents. Backed by four decades of scientific research and trusted by organizations around the world, it helps make end-user documentation safer and more usable. By applying principles of human cognition and behavior, we can measurably • Reduce comprehension errors • Reduce performance errors • Increase safety If you are focused on reducing safety incidents, cutting down support calls, or helping users get more from your product, you need to engineer usability into your documentation.