Outsourcing and Offshoring Consulting in Albania

We Are Fiber

WeAreFiber is a global Business Process Outsourcer providing a broad range of services and solutions in Inbound, Data Management, and Smartsourcing. With approximately 700 people, FIBER enables Clients in more than 20 countries to focus on their core competencies, improving their performance and creating sustainable value for their stakeholders. At WeAreFiber, customers always come first. We know that today we are successful, because we produce results that help our Partners grow. We place great value on researching and maintaining talented employees and creating a young and dynamic environment. We celebrate successes, we have coaching programs to improve skills, build friendships and take time to have fun. The unique combination of professionalism, results orientation and an employee-friendly work environment has made us a reliable long-term partner for many customers over the years. Our teams combine extended experience and specialized skills within each business function across more than 20 Industries. Our mission is to establish sustainable and long term partnerships; however, our added value is immediate as our Clients reduce their capital expenditures and optimize the effectiveness of their non-core operations from Year 1. We study every Clients business model to transform our partnership into a successful case, focusing on the 3Ps factors- People: All our resources are fully qualified and trained- Processes: Our processes are highly customized with the highest standards to fulfill our Clients’ needs- Performance: Software and technology solutions of the last generation (e.g. Cloud platform) with the most competitive quality/price ratio in the market. Visit us at Tel:+44 20 38 70 44 Tel:+39 02 42 10 11 22 Email: info@wearefiber.com

501 to 1000 staff

Forcontact Albania

Affidare l’outsourcing del proprio servizio clienti ad un’azienda svizzera significa, per le imprese che operano sul mercato internazionale, ottenere qualità, precisione e puntualità nella gestione. Elevati standard qualitativi, trasparenza nella misurazione ed il reporting, basata su precisi Service Level Agreement (SLA) e controlli qualità, nel rispetto degli standard ISO 9001 ed EN 15838. Per le aziende svizzere o per quelle che operano sul mercato svizzero, significa mantenere un filo diretto col proprio territorio di riferimento, attraverso operatori madrelingua Svizzero-tedesca, francese ed italiana, con un’approfondita preparazione professionale. Ci prendiamo cura dei tuoi Clienti Non importa dove siano i tuoi clienti o quale lingua parlino. Ogni giorno assistiamo migliaia di clienti per conto di decine di aziende internazionali, operanti nei più svariati settori: e-commerce, moda, beni di lusso, accessori, automotive, elettronica, informatica, servizi finanziari, ecc. Grazie ai nostri Contact Center multilingue e multicanale, operativi 24 ore su 24, offriamo un Customer Service efficace ed efficiente in grado di garantire ai tuoi Clienti un’esperienza unica e personalizzata che da valore al tuo brand.

201 to 500 staff

E-Goals

We offer professional services to Enterprise companies through qualified resources for offshore and near shore activities. We want to support our customers in the staffing of complex projects on different technologies

11 to 50 staff

Ikanbi

iKanbi is a Contact Center specialized in advising, developing and managing the remote customer services of any brand. Creative operational, technological and digital solutions are developed to offer you a customised and people-oriented customer service. We offer a wide range of solutions, from total or partial outsourcing of customer relations to the implementation of digital technologies or processes, whatever the brand or the industry for which our customers request our support.

1001 to 5000 staff

Simetrix Solutions

Simetrix Solutions is a multilingual Business Process Outsourcing (BPO) provider with Headquarters in the US that has been offering call center services for over two decades. We are dedicated to providing our clients with the highest quality of customer service and support. Our team of experienced professionals is committed to delivering the best customer experience possible, no matter how big or small the project is. We offer a wide range of services, including inbound and outbound calls, customer upselling, feedback calls, digital transcription, lead generation, e-commerce tagging, data research, telemarketing, photo retouching, knowledge base, content moderation, data entry, virtual assistant, and tech support. We have a range of professionals specialising in all aspects of customer service, ensuring that we can provide tailored solutions that meet each client’s needs. At Simetrix Solutions, we take pride in our ability to provide consistently high levels of customer service and support. We strive to provide a comprehensive range of services, while keeping our rates competitive and our customer service friendly. We understand that customer service is critical to the success of any business, and as such, we go out of our way to ensure that every call and interaction is a positive one. We believe that our clients deserve only the best, and that is why we are committed to offering the highest quality of customer service and support. We look forward to continuing to provide the best possible service and support to our valued clients in the years to come.

201 to 500 staff

Gsl Enterprise Support

GSL Enterprise Support is a certified provider of Outsourced Staffing Solutions, based in Tirana, serving businesses as an outsourced human resources department as a very flexible and cost effective business model. GSL offers Staff Leasing and Staffing services by providing full-time dedicated remote staff or virtual employees working from private offices in Tirana, Albania. Our main aim has been to function as an effective service provider in order to maintain beneficial relationships with multiple US based clients. We make sure that we develop a relationship of trust with our clients so that they can highly improve their business performance and shareholder value, at the same time reducing their costs to a greater extent. We function to cater business unique needs for multiple industries such as accounting, telecommunications and more. A highly committed, talented and energetic team is the reason we have been able to offer solutions so that our clients needs and requirements are completely fulfilled. Helping them improve operations, quality and efficiency, while lowering costs.

51 to 200 staff

4 Eh Consulting

4EH offre servizi chiari, cost - effective e tailor made per scalare nei numeri, ridurre i costi operativi e focalizzare la propria forza lavoro su attività ad alto valore aggiunto. Attraverso logiche di outsourcing 4EH e’ in grado di garantire end - to - end servizi di- data entry e attività di back office - customer care inbound / outbound - elaborazione dati in outsourcing - outsourcing di servizi informatici

11 to 50 staff

Right Solution

Revenue Generation: • Marketing Solutions • Lead Generation • B2B and B2C - Sales

51 to 200 staff

Squarebit

Welcome to our digital Agora! Come be a digital nomad with us!

11 to 50 staff

Talent Factory Albania

501 to 1000 staff

Wedes.Al

So, regardless of whether you are looking for technical improvements, cost-effective solutions, improvements in service quality, or simply a call center service provider to rely on, we are more than confident that our legendary B2B and B2C support services will exceed your expectations in almost all the areas wherever outsourcing has stretched its legs so far. We support companies in the ongoing process of digital transformation. By sharing the knowledge, talent and skills of our specialists, we offer our Partners development and cooperation based on trust. Our BPO services company offers huge cost savings up to 60 % compare to Western Europe or USA without compromising the quality. WeDes.al - Your Partners in Growth.

11 to 50 staff

G&h Dialog

G&H Dialog ist ein mehrsprachiges, Multichannel -Business Process Outsourcing (BPO) Anbieter von Dienstleistungen - liefert maßgeschneiderte Business-Lösungen für etablierte Unternehmen und Start-ups seit 2011. G&H Dialog liefert Weltklasse -Dienstleistungen und Lösungen für einige der in Deutschland größten und angesehensten Unternehmen in den Bereichen Tourismus, Finanzdienstleistungen, Unterhaltungselektronik, Telekommunikation und Energie und Versorgungsindustrie. Mit der globalen Delivery-Fähigkeiten, seiner Multi-Shore, bieten mehrsprachige Programme sichere Infrastruktur, wertbasierte Preisgestaltung, Fähigkeiten-basierte Ressourcen und außergewöhnlichen Kundenservice. G&H Dialog hat eine Unternehmenskultur eines Hochleistungsarbeitsmoral, wunderbare Teammitglied Engagement, respekt Arbeitsplätze und eine Verpflichtung zur sozialen Verantwortung der Unternehmen. Wir konzentrieren uns auf die Kundenzufriedenheit und langfristige Beziehungen mit unseren Kunden zu entwickeln, die Kunden unserer Kunden und unsere Mitarbeiter.

201 to 500 staff

Fce Services

FCE Services è un’azienda svizzera che opera a livello internazionale come provider di soluzioni tecnologiche. FCE Services nasce come società di servizi di Forcontact Europe SA, uno dei principali contact center svizzeri attivo a livello internazionale, con 4 strutture operative in Svizzera e all’estero ed oltre 400 postazioni operatore. L’esperienza maturata negli anni nel settore dei contact center prima ed in quello dell’e-commerce poi, grazie ai numerosi progetti gestiti per importanti realtà internazionali, posiziona FCE Service come attore di rilievo in ambito tecnologico, in grado di fornire servizi che vanno dalla consulenza sui sistemi telefonici per call center e la loro fornitura, fino alla realizzazione ed alla gestione di piattaforme per il mondo dell’e-commerce. Il Team di FCE Services si compone di personale altamente qualificato, personale che viene messo a disposizione dei committenti per la fornitura dei servizi e per la realizzazione di progetti personalizzati. FCE Services dispone di figure professionali con elevata esperienza quali-Ingegneri di sistema-Project Manager-Analisti e sviluppatori software con spiccata specializzazione nel settore delle webapplication-DB Administrators-Graphic and web designers;

51 to 200 staff

Segretaria24.Eu - L'evoluzione Dello Smart Working

Segretaria24.eu offre servizi di assistente a distanza (virtual assistant) in lingua italiana. Questo servizio e' particolarmente interessante per start-up, piccoli online store, rappresentanti, studi medici, agenti immobiliari, coach, ed in generale per aziende piccole/medie che vogliono esternalizzare attivita' e task non core, di supporto e/o di back office.

1 to 10 staff

Commercey

Commercey, part of the Value Provider Group, stands at the forefront of the BPO industry, driven by a team of visionary individuals who possess a profound understanding of the intricate needs of e-commerce businesses. Established in 2017, we have emerged as a trusted full-time outsourced partner based in Albania, specializing in providing exceptional customer care services and support to both B2C and B2B enterprises. Our unwavering commitment to excellence is validated by the glowing testimonials of our 20 esteemed clients spanning various e-commerce industries. Our success is underpinned by our unrivaled knowledge, streamlined processes, honed skills, extensive experience, and unwavering dedication to digitalization. At Commercey, we believe in revolutionizing customer care through the seamless integration of three critical components within our contact center ecosystem: creative individuals, flexible processes, and cutting-edge technology. This powerful trifecta empowers us to deliver unrivaled customer experiences that leave a lasting impact. Commercey invites you to embark on a transformative journey towards the business you aspire to become. Embrace innovation, unlock your true potential, and shape your destiny with Commercey as your trusted partner. Together, let us pave the way for your evolution and propel your success to new heights. Elevate Customer Care with Innovation and Expertise!

51 to 200 staff

Dalerio Consulting

The official LinkedIn page of Dalerio Consulting

51 to 200 staff

Moreone Technologies

MoreOne technologies (M1t) is a Software Development Factory based in Tirana and initially focused in Microsoft Development Services. Founded in 2016, we have the dream, the ambition, and the skills to establish and continuously grow and improve our Software Development Factory, to the level of representing a key reference in the Balcans and in EMEA. We have the goal of providing to young people passionate of programming and technology the opportunity to work with a team of experts, providing professional growth and financial rewards: we aim to create a brighter future for you. MoreOne Technologies is a member of an international group and circuit of partner Companies, and our network may offer international opportunities for the ones who are qualified and interested. We believe in client Focus and Loyalty, and to achieve it through quality solutions coupled with commitment in a teamwork environment.

51 to 200 staff

Amnistra Sh.P.K

Esternalizzare le risorse umane in modo intelligente. Outsourcing, Offshoring e BPO (business process out-sourcing) del personale, gestito in modo semplice e professionale. Grazie allo Smart Resourcing i nostri clienti posso aumentare la propria forza lavoro, riducendo notevolmente i costi del personale!

51 to 200 staff

Acca19

We support Customers deciding to start their BPO journey, and we support them along the entire way. From concept to project, from planning to delivery. Because the intersection of technology and human factor has changed the way Outsourcing is thought and delivered, and here is where we can help, based on our wide experience and our comprehensive knowledge.

201 to 500 staff

Promarketing

Promarketing e’ stata creata a settembre 2011 e ha avuto una continua crescita’. Sia in termini di risorse che asset, infatti alla sede iniziale e stata aggiunta a novembre 2012 una altra sede, che oggi funge da headquarter e ad agosto 2013 abbiamo acquisito la sede di PROM 2, a Novembre 2013 abbiamo acquisito la quarta sede, localizzata a Elbasan. Attualmente disponiamo di 400 postazioni tra tutte le sedi, e la crescita continua.

201 to 500 staff

Scale Out

Servizi di outsourcing and offshoring per piccole e medie aziende.

11 to 50 staff

Ge Solution

We are a group of highly professional people, who provide tailored solutions to your needs. We pride ourselves at providing only the very best products available in the market. With our headquarter in Tirana, Albania, GE solution offers a springboard for all the companies operating in Europe. We bridge the gap of communications between European and Albanian companies. With a great network of the best suppliers, manufactures and employees, GE solution ensures the products supplied meet the quality requirements and needs of our customers.

1 to 10 staff

Sitel Albania

SITEL shpk - Your Partner for DIGITAL TRANSFORMATION, providing high quality services & solutions in Information Technology, Software Development, Communications and Consulting.

11 to 50 staff

Equity

We offer tailor-made services for each client. The market is increasingly dynamic so to be successful you need flexibility and scalability in the shortest possible time.

51 to 200 staff