Directory · GT
Outsourcing and Offshoring Consulting in Guatemala
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Guatemala. Browse the public index, then filter or export on Kipplo.
Companies
53 on file
Advanced Call Center Technologies, Llc
Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage, telecommunications, healthcare, cable and retail industries. Our services include fraud prevention & detection, dispute management, customer service, sales and marketing services, customer retention, back office support and more. Please visit our website for more information, or call 866-704-5580.
5001 to 10000 staff
Bpo Innovations
BPO Innovations offers worldwide small businesses a reliable partner for customer service, contact centers and business process solutions. A true alternative to in-house resources that offers a very high level of hands-on experience, know-how, skill, and confidentiality. With operation centers nearshore, we provide our customers with the best outsourcing option in the market.
11 to 50 staff
Best Outsourcing Solutions
BOS is the definitive answer to your everyday work problems, offering you top-tier virtual assistance and remote support tailored to your needs. We take out the stress of recruiting and oversight so you can focus on what matters: Getting your work done. When you work with us, you reclaim your time to do what you want most: Lead, create, and run your business. From where you are to where you dream: BOS makes it happen.
11 to 50 staff
The Workloop
We are a leading customer experience provider, building and delivering innovative tech forward solutions to our partners worldwide. From start-ups to blue chip companies, our partners utilize our services to connect with their customers through amazing experience, providing brand protection and strong ROI.
501 to 1000 staff
Zcaler
At zcaler, our mission is two-pronged. We help companies scale by creating dedicated remote teams to support their growth in the US. At the same time, we provide career opportunities for amazing talent in Latin America. We understand the challenges in scaling, especially when it comes to getting the best talent in the right place. zcaler.io recruits and hires (on our payroll) full-time employees that work directly with established companies, blending in seamlessly with their teams and company culture. We handle all the admin, legal, recruitment, and enablement. Our 4 areas of focus are commercial, customer support, customer success, and marketing. 100% of the companies we work with only hired direct employees - 100% of these companies are now expanding their teams through zcaler.io * Our employees are not listed here as zcaler.io employees since they work for other amazing companies. You'll find them there :)
51 to 200 staff
Sinco
Somos una empresa dedicada a proporcionarle personal de outsourcing a sus clientes, solucionando sus requerimientos en tiempo y forma, para que los mismos puedan enfocarse en su core business. Contamos con cobertura a nivel nacional. Algunos de nuestros servicios son: 1. Personal fijo - Conserjería - Cuadrillas de mantenimiento - Handyman 2. Mensajería - Corporativa - On demand - Courier 3.Eventuales - Sector construcción, limpieza pos obra, apartamentos previo a entrega, cuadrillas de personal - Eventuales: limpieza de alturas, profundas y on demand 4. Recursos Humanos - Reclutamiento y selección - Payroll
1001 to 5000 staff
A-Talent
A-Talent is a Guatemala based company dedicated to providing solutions in the Business Process Outsource industry. Based on the experience generated through their founders, the company focuses on establishing alliances with strategic business partners based in Europe, North America and Latin America. We are the best partner when you are looking for professionals in the fields of economics, technology or administration. Through us, you can reach both experts at the beginning of their careers and experts who have already gained a long experience.
1 to 10 staff
Iworking
RECLUTAMIENTO Y OUTSOURCING DE PERSONAL ¿Qué es el reclutamiento y selección de personal? El reclutamiento y selección de personal es el proceso en el cual las empresas contratan al talento adecuado para ocupar un puesto, por ello es de vital importancia tener una estrategia y planeación de reclutamiento, ya que sin el capital humano necesario, ninguna compañía puede ser competitiva. Dentro de la planeación estratégica las empresas deben incluir el reclutamiento y selección de personal. Usualmente son las áreas de Recursos Humanos (RR.HH.) las responsables de realizar esta planeación, sin embargo, existen casos en que no se cuenta con este departamento, por lo que el reclutamiento recae en los líderes de las áreas que necesitan de nuevos trabajadores. La mejor forma de solucionar la falta de tiempo o recursos para la atracción y contratación de talento es a través de la alianza con una agencia de reclutamiento y selección de personal que provea de herramientas y experiencia necesarias para encontrar el talento adecuado. Diferencias entre el reclutamiento y la selección de personal Aunque se trata de dos conceptos que van de la mano, existen diferencias que todo encargado de este procedimiento debe conocer para llevarlo a cabo de la mejor manera. El reclutamiento es una etapa inicial, mientras que la selección de personal es una de las fases finales. Para el reclutamiento no es necesaria una acción coordinada del área de Recursos Humanos; por ejemplo, muchas veces son los candidatos los que llegan por su cuenta tocando las puertas de una empresa. En cambio, para un proceso de selección de personal sí es indispensable la coordinación con el departamento de RR.HH. La fase de reclutamiento es de evaluación, mientras que en la de selección se ejecutan acciones y tácticas para finalmente incorporar al nuevo talento.
11 to 50 staff
White Label Nearshore
We are White Label Nearshore, a white-label outsourcing firm based in Guatemala City, CA. We hire, manage and train world-class nearshore talent for your company. Tailored to your needs. We are constantly seeking US companies to partner with us. There are many great benefits partnering with us, like getting the same quality at a less cost, world class professionals with experience and great English skills. White Label Nearshore offers your firm staff augmentation solutions for digital marketing, video/photography editing, Motion graphs, and development & social media. Our rates are between $10-$25 per hour, scalable for your needs. We would love to be your nearshore partner! All of our services are delivered by passionate world class professionals who love the brands they work with as much as they love what they do, always with a high sense of responsibility, customer transparency and strict adherence to deadlines while oriented towards results. We adhere to your time-zones and work with your schedules.
11 to 50 staff
Fraktal Solutions
Founded not long ago, in one of the most beautiful towns in Guatemala, Fraktal Solutions has come a long way from its beginnings in Antigua Guatemala. Since we first started out we were clear that our passion was helping out other people to achieve their goals by offering them solutions that went beyond their actual needs. We now serve National and International individual and business Clients with personalized solutions for their needs. Exceptional service provided is our number one priority, exceeding our Partners expectations. Our Founding Team is formed by people sharing the same dream: offering exceptional personalized service to Clients and building long-term commercial relationships regardless of their organizational needs. Each one of us, with more than 5 years of experience in different areas such as Project Management, Consulting and Accounting, Marketing, Human Resources, Strategic Planning, among others, are constantly seeking improvement that can only be reached with hard work, strong ethics, heart, and passion. The diversity and awesome interaction of the Team allow us to come up with different methodologies that will guarantee successful projects in the different areas mentioned above. We hope you enjoy our services as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us.
11 to 50 staff
Localhost
Somos un Hub de emprendimiento e innovación en Chimaltenango, Guatemala. Nuestro objetivo es- Crear fuentes de trabajo locales dignificantes - Ser un puente entre la oferta de empleo global y mano de obra calificada local - Crear un espacio único de innovación en la región del Occidente de Guatemala - Mitigar la migración de talento fuera de la región - Apoyar y acompañar innovaciones locales - Crear una cultura de colaboración (comunicación, colaboración multidisciplinaria, innovación multiempresa, espacios de diálogo y promoción)- Apoyar al desarrollo ciudadano en el fortalecimiento de competencias del siglo XXI a largo plazo - Crear innovación para posicionar la ciudad como referente de economía naranja nacional - Aportar con investigación y generar fuentes de conocimiento abierto Nuestra visión es convertir la Región de Occidente de Guatemala en un cluster de desarrollo a través de las oportunidades que brinda la 4a Revolución Industrial y el potencial de la Economía Naranja.
1 to 10 staff
Grupo Gao
Grupo Gao fundado en Guatemala en el año 2005 y con oficinas en Centroamérica, con trayectoria en brindar soluciones innovadoras para la gestión de los recursos humanos en las organizaciones; atracción de todo tipo de perfiles, desarrollo de proyectos, servicios de externalización en el ámbito de los RR.HH, servicios contables y tributarios, servicios legales, maquila de nóminas, capacitaciones, clima laboral y mantenimiento de edificios.
51 to 200 staff
Align Bpo
Welcome to Align BPO, your trusted partner for business process outsourcing solutions! We transform business processes, enhance customer experience, and drive efficiency, productivity, and growth for our clients. Our expertise spans customer service, sales, marketing, and back-office operations, with a global presence and industry-specific knowledge. At Align BPO, we believe in building long-term relationships, delivering exceptional results, and continuously improving our services. Our team of experts is dedicated to understanding your unique needs and tailoring our solutions to meet your goals. Whether you're looking to streamline operations, reduce costs, or improve customer satisfaction, we're here to help. Let's connect and explore how Align BPO can align your business for success!"
1 to 10 staff
Allied Global
Regardless of your Company’s size (from Start-ups to Fortune 500), business vertical or service requirements, we act as a seamless extension of your team to help you grow, and take your business to the next level with an agile approach. This is what we do the best: SALES | We optimize every call to convert it into a sale CUSTOMER CARE | We create the best customer experience TECH SUPPORT | We handle every call with a solutions approach BACK OFFICE | We handle traditional and non-traditional tasks efficiently and accurately QUALITY ASSURANCE | We ensure quality is monitored and measured Technology Services | We optimize your database life-cycle For more details and to learn how we can partner together, please visit
5001 to 10000 staff
Pronto Bpo
We are a Contact Center & BPO that provides services and high quality attention to our stategic allieds, giving them -all in one- solutions, creating ties with a personalized treatment and profesionalism. Our experience is based in the implementation and simplification of proccesses and working on the constant technology innovation looking forward to exceed expectations. We achieve our goals with highly qualified staff and above all committed to a culture of excellence.
501 to 1000 staff
Innovative Contact Solutions Powered By Intouch
Innovative Contact Solutions is a first class contact center located in the heart of Guatemala City, Guatemala, the new near shore location for contact centers. ICS is dedicated to providing outsourcing contact center solutions customized to our clients needs. ICS currently services local and international clients with services ranging from handling traditional inbound calls, to back office work which includes help desk, order fulfillment, email response, and chat. ICS offers fully bilingual agents and the advantage of being in a Central Time Zone location. Guatemala has become the new near shore option for many contact centers, which is why ICS is the perfect near shore partner.
501 to 1000 staff
Guatecall - A Nearshore Bilingual English Spanish Call Center & Bpo Outsourcing Provider
GuateCall - Nearshore Call Center Outsourcing from Guatemala GuateCall is a U.S-owned nearshore BPO and call center based in Guatemala City, specializing in high-quality bilingual English and Spanish customer support. We help companies in the United States, Canada, and Latin America reduce customer service costs, scale faster, and improve customer satisfaction through skilled bilingual agents trained to deliver exceptional support experiences. Our bilingual nearshore services include: Inbound Customer Service & Technical Support Retention, Upselling, Cross-Selling B2B & B2C Demand Generation Appointment Setting Email, Chat (Click 2 Chat), Social Media Response Back Office Services & CRO Support Why companies choose GuateCall: Highly trained bilingual English/Spanish agents 60%+ cost savings compared to U.S. operations Nimble, U.S-managed leadership with fast decision making Access to Guatemala’s top 20% of call center talent Trusted by companies across industries, including Fortune 500 Guatemala is a global leader in nearshore call center outsourcing, with a deep, skilled labor pool known for superior customer service. GuateCall is proud to stand out by combining large-enterprise quality with small-company flexibility and pricing. When you're ready to outsource customer service or scale your bilingual support team, trust GuateCall to exceed expectations. Learn more at guatecall.com
201 to 500 staff
Gto
Somos una empresa que brinda soluciones integrales tercerizadas a nuestros clientes soportados por las últimas tendencias globales en tecnología y servicio para el control y optimización de sus procesos. Siento guatemalteca que posee tecnología en sus procesos diarios desde el inicio hasta a sus operaciones dando acceso transparente a nuestros clientes para el monitoreo en tiempo real del servicio que prestamos. Entre nuestros servicios tenemos: 1. Facilities Management integrado: todos tus servicios en un sólo contrato 2. Mensajería y servicios de logística optimizada. Reclutamiento y selección de personal, headhunting y outplacement. Payrolling. Administración de Planillas. Outsourcing de Conserjería, Jardinería y Mantenimiento de Instalaciones. Outsourcing de Trademarketing. Nuestro propósito: Que usted se enfoque en su negocio.
1001 to 5000 staff
Grupo Eficacia
Llevamos 17 años en la industria enfocándonos en brindar soluciones comerciales integrales que impulsen el alcance de los objetivos de tu empresa. Contamos con 2 sedes principales Guatemala y El Salvador. Nuestro Propósito: En Grupo Eficacia buscamos convertirnos en el socio estratégico que genere valor para tu empresa. Brindamos oportunidades de crecimiento para nuestra sociedad a través de la generación de empleos dignos en donde contamos con planes de carrera y desarrollo para nuestros colaboradores; y a nuestros clientes siendo parte integral de su cadena de valor, permitiéndoles enfocarse en su giro de negocio principal (core business). ¿Cómo lo logramos? Logramos esto mediante el respaldado de un equipo de trabajo profesional, contamos con la infraestructura adecuada para la correcta operación y ejecución, utilizando la tecnología para la agilización de nuestros procesos dando como resultados la eficiencia y productividad convirtiéndonos en el apoyo idóneo en el cumplimiento de sus metas.
201 to 500 staff
Pan American Communications
PanAmericom is a Multilingual Contact Center. Founded and managed by a group of professionals with vast experience in the fields of telecommunications, education and information technologies. PanAmericom offers Outsourcing services with multilingual operators (mainly In English, Spanish and Portuguese) for the demanding markets of USA, Canada, Spain and Guatemala. We serve mid and small sized companies that operate in diverse sectors such as Telecommunications, Education, The Internet, Healthcare, Real Estate, Marketing, Human resources, Finance and others. Our ongoing search for excellence in services is based on our wealth in human resources. We select and train the finest professionals, with the goal of building a successful team that will quickly adapt to the needs and requirements of each client.
201 to 500 staff
Clean Master
CLEAN MASTER GUATEMALA es un operador de servicios de outsourcing, limpieza comercial, residencial, sanitización y control de plagas desde 1991. Nuestras operaciones cubren toda la República de Guatemala brindando soluciones a cientos de clientes satisfechos. Nos especializamos en servicios de mantenimiento para Banca, Comercio, Industria, Logística, Aeropuertos, Puertos Marítimos, Proyectos Habitacionales, Edificios y Vivienda. Ponemos a su disposición nuestro Call Center de atención al cliente las 24 Horas PBX 2312-8700 para atención inmediata.
51 to 200 staff
Syse Group
SYSE Group began over 10 years ago as a nearshore recruitment and talent acquisition firm. As the digital landscape evolved, we transitioned into digital transformation, marketing, and sales consulting for SMEs. Today, we operate as a business architecture and strategic scaling consultancy. We believe businesses don’t fail from lack of ideas, but from lack of structure. We believe clarity creates momentum, and systems create freedom. We design businesses to operate with purpose, to scale with intention, and to endure beyond trends. Structure is not limitation. It is leverage. SYSE Group is a multidisciplinary team of strategists, operators, and builders. We combine experience across business architecture, operations, technology, and growth to solve complex challenges with clarity and precision. Our strength lies not in titles, but in execution— designing systems, aligning teams, and turning strategy into operational reality. We work closely, think long-term, and build with intention. Business Architecture for Scalable Growth We design, structure, and optimize businesses to operate with clarity, efficiency, and long-term vision. What We Do We help companies build strong business architecture— aligning strategy, operations, talent, and technology to real outcomes. Our Approach: Business Architecture Digital & Operational Transformation Go-to-Market & Growth Strategy Talent & Capability Design Less noise. More structure. Clear decisions. Beyond consulting, we build and operate our own ventures. This allows us to test ideas in real environments, apply our frameworks firsthand, and refine our approach through execution—not theory. We don’t just advise. We build, operate, and scale
1 to 10 staff
Inventarios Tercerizados, S.A
Somos una empresa que se especializa en la toma física de inventarios además de la organización, orden limpieza de almacenes con el objetivo de mejorar sus procesos a través de la creación de controles. Creemos que el tesoro de nuestros afiliados -su inventario- contiene todo lo necesario para su éxito. Por medio de un software diseñado a la medida y adaptable a cualquier sistema, acompañado de hardware de última tecnología logra prevenir error humano, conseguimos brindar la transparencia deseada por nuestros afiliados.
11 to 50 staff
Avalon Contact Center & Bpo
Con nuestra cultura de valores como motor de arranque, facilitamos a nuestros clientes el seguimiento y conexión a sus clientes potencializando la calidad del servicio al cliente, ventas y fidelización a través de nuestras plataformas tecnológicas.
11 to 50 staff
