Directory · JM
Outsourcing and Offshoring Consulting in Jamaica
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Jamaica. Browse the public index, then filter or export on Kipplo.
Companies
49 on file
The Office Gurus
The Office Gurus (TOG) is a global call center and business process outsource provider of customer care, telemarketing, lead generation, appointment setting, order entry, accounts payable, accounts receivable, credit and collections, satisfaction surveys, and a variety of other office support functions. TOG operates upon a unique model: a US based account management team works with your organization’s key operators to develop your extended office. Using this methodology, The Office Gurus’ team meets your every need and preferred business model, rather than attempting to mold you into a cookie cutter prototype. This ensures a seamless implementation process that will be invisible to your customers, satisfying their needs – and yours.
1001 to 5000 staff
Collective Solution
UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology. Formed through GlowTouch’s strategic acquisition of Collective Solution, UnifyCX offers a comprehensive suite of customer experience management tools designed to enhance every stage of the customer journey. With a global presence and a commitment to innovation, UnifyCX is redefining what it means to deliver exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), we take pride in our diverse workforce. To learn more about how we can help you achieve your business goals, visit or email info@unifycx.com.
5001 to 10000 staff
Happy Customers Llc
It is often said that nobody cares about your company more than you do, and the only time that is not true is when you work with Happy Customers. The success of your business is the only reason we exist and we take it very seriously. For us, it is deeper than answering or making a phone call, email or chat – It is about brand loyalty – providing an experience that keeps customers coming back, eliminating inefficiencies and reducing costs, as well as increasing sales not only through new customer acquisition but also on the customer service side through upselling and cross selling. We take care of things on the operation side so you can feel confident to not worry about it and focus on what you do best, growing your business!
201 to 500 staff
Vlbpo
VLBPO is a distinguished provider of innovative business process outsourcing and comprehensive customer engagement solutions, meticulously designed to empower businesses in the acquisition, engagement, and retention of their invaluable customer base. With our strategically positioned onsite and Work-from-home operations spanning Jamaica, Latin America, and The Philippines, we are equipped to furnish customized, omnichannel solutions catering to a diverse array of sectors. Our service portfolio encompasses Customer Care, SaaS, E-commerce, Technical Support, Sales Support, Legal/Law, membership services, and an array of other specialized domains. At the heart of our organization lies a steadfast commitment to our mission, one that has remained unwavering throughout our journey. We are dedicated to forging meaningful connections between esteemed brands and their cherished customers by delivering extraordinary customer experience solutions aimed at cultivating unparalleled levels of satisfaction and loyalty.
201 to 500 staff
C4 Global Solutions
We offer near-shore outsourcing with inbound and outbound capabilities, a neutral time zone, professionally trained agents, real-world experience, and the complete support of our executive Team. We offer small and mid-sized businesses the same high-quality call center solutions that the big names enjoy. But, unlike at the big centers, you’ll never feel lost with us. We work tirelessly to maintain our record of high-quality performance on every account. C4 Global Solutions is the cost-effective answer to expanding your company’s customer service experience. Our experienced agents have the “soft touch” required by all of our clients. C4 Global Solutions strives to maintain our clients' brand image and valued reputation. We not only provide value to clients but we hold the bar high to ensure that our internal customers (staff) are satisfied. We boast a comfortable working environment, employee benefits and competitive salaries. Don't just take our word for it, come.C4 yourself!
201 to 500 staff
Yateman International
Welcome to Yateman International! Your Virtual Assistant & Administrative Recruitment Partner At Yateman International, we empower individuals through meaningful employment opportunities. Our mission is to connect skilled agents with businesses in need of support. Why Choose Us? Tailored Virtual Assistant Services: Tailored Virtual Assistant Services: Admin, Customer Support or marketing assistance Vetted Talent: We interview diverse candidates every month to ensure quality. Flexible Solutions: We prioritize long-term relationships, offering value without financial burden. Join Us! Whether you're a startup or an established company seeking support, Yateman International is here to foster a brighter future. Connect with me for a FREE consultation https://calendly.com/yivasoperations/15min
1 to 10 staff
Worldwide Bpo And Call Centres
Company Overview Worldwide BPO and Call Centre Ltd. is redefining outsourcing excellence in the contact center industry, by raising the bar on expectations. Creating jobs for individuals who possess the right attitude and aptitude to provide world class Customer Service. Worldwide BPO and Call Centre Ltd. is led by some of the most experienced and qualified individuals in the business; their leadership style complements some of the most efficient, friendly and understanding staff that is second to none. WorldWide BPO and Call Centre Ltd, with the mission to become the best Global Business Process Outsourcing Provider for customer service and complementary back-office processes is redefining outsourcing excellence in the near shore contact center industry. Operating form Kingston, Jamaica and led by some of the most experienced and qualified individuals in the business, WorldWide BPO and Call Centre Ltd. is a fast growing BPO service provider in the country. With a service range covering inbound and outbound services with rigorous quality and training methodologies, Worldwide BPO and Call Centres is your ‘Perfect Call Center Services Provider Partner’.
201 to 500 staff
Flat Bridge Limited
With over 75 years of combined experience in logistics services, Flat Bridge Ltd adds tremendous value to organizations through streamlined logistics processes focused on the needs of each client to enhance their supply chain. Flat Bridge Ltd develops, implements and supports applications and processes for logistics-focused organizations. We offer management consulting, technological adoption initiatives and outsourcing of business processes. We provide labor solutions for an industry facing decreasing margins and higher employment costs. We are committed to driving digital solutions to maximize, sustain and protect profits by focusing on the customer. We are a trusted advisor for companies that are seeking to outsource key functions to obtain a competitive advantage for a fraction of the cost with the highest quality service.
11 to 50 staff
Visucom Global Solutions
Visucom Global Solutions is a Knowledge Process Outsourcing (KPO) contact centre based in Kingston, Jamaica. The core of our business is providing first class customer service and support solutions to businesses across the globe. Visucom Global is keen on providing holistic solutions to aid both employees and clients alike through a delicate balance of key functions: Meeting and exceeding client expectations through the delivery of a superior product from a specialised workforce; Providing Jamaicans with jobs that will contribute to their personal and professional development and; Operating a business that functions at the highest levels of professional ethics and modern practices. Visucom Global is a proud member of the Kaizen Group of Companies.
51 to 200 staff
Adlinc
At Adlinc, we pride ourselves on being more than just a service provider; we are an essential extension of our clients' teams. With an office based in Montego Bay, we specialize in delivering tailored solutions that drive success across North America. We are strategically positioned to deliver unparalleled service and commitment across various industries, including logistics, healthcare, pharmaceuticals, and aviation. Our comprehensive range of services includes customer support, logistics coordination, healthcare support, and administrative support. We believe that every challenge presents an opportunity, and our dedicated team is focused on unlocking the potential for success in each of our clients. At Adlinc we don’t just respond to the needs of today—we anticipate the challenges of tomorrow, ensuring our clients are always ahead of the curve.
11 to 50 staff
Tyleia
Tyleia provides tailored outsourcing/offshoring solutions to business owners to let them focus on their core strategy. With a worldwide network of more than 12.500+ talents providing services to a large range of industries, we strive to accelerate your success. UK:+44 118 328 2652 | FR:+33 970 468 882 | US:+1 502 947 3396 | AU:+61 352 940 979
10001+ staff
Millenia Business Centre
Millenia was established is April of 2021. We are an outsourcing BPO Centre that offers first class service for our clients. Our logo “perfection is everything“ is expressed/exercised by our agents as we are for integrity and high quality. Millenia is positioned to support your Sales and Customer service needs whether it’s by chat, email or voice. With years of experience and knowledge from our directors, we pledge to offer the highest standard of service that is unrivaled in the BPO industry.
51 to 200 staff
Omni Nearshore Limited
We provide Customer Service, Collections, Merchant Care, and Back Office Support to our clients through strategic partnerships that value the relationship and partner-building interactions to solidify unique experiences tailored by client. ON’s Management Team has over 60 years in combined BPO management and service
51 to 200 staff
Orgen Media
Orgen Media is a NEW start-up with a unique vision and mission to help Entrepreneurs, Busy Professionals, and Small businesses build, grow, and scale their businesses by assisting with crafting and launching marketing strategies that are cutting edge, relevant to their target market and generate sales. We assist with ad-hoc tasks, customer support, Website design, and our utmost specialty, Messenger Marketing, plus we come highly skilled and dedicated to your business and its success.
1 to 10 staff
Quality Consulting Customer Strategies
QCCS is a total service Business Process Outsourcing (BPO) firm supplying a wide range of sophisticated BPO solutions powered by our highly competent manpower, cutting-edge tech and dependable infrastructure engineered to decrease our client’s costs and risks, escalate savings, revenues and optimized job flow. We aid our clients to scale their businesses, vanquish their niches and diversify for more success.
1 to 10 staff
Vs Outsourcing
VSO – Elevating Digital Engagement, Support & Growth At VSO, we provide top-tier Digital Engagement Services, including customer support, technical assistance, content moderation, community management, and brand protection. Our expert team ensures seamless interactions across multiple channels—live chat, email, phone, and social media. Beyond support, we drive business success with sales and marketing solutions designed to enhance customer retention, increase conversions, and build strong brand loyalty. Partner with us for a comprehensive approach to digital engagement and business growth.
11 to 50 staff
Global Services Association Of Jamaica Gsaj
We are a non-profit and non-governmental organization who represents Information Communications Technology (ICT), the Global Services Sector (GSS) and related companies doing business in Jamaica. The GSAJ’s overall goal is to lobby the government on behalf of the ICT-GSS operators to improve the operating and regulatory environment, to assist member companies as a group in positioning their interest and competitive advantages; and to promote the image of the business sector in Jamaica, the region and the World.
1 to 10 staff
Globescope Bpo
Globescope BPO services will allow for effective market research, efficient inbound and outbound call and back office support
11 to 50 staff
Proteam Up
We hire great people looking for great careers in Marketing
51 to 200 staff
Jmh Teleconnections And Events
Jmh Teleconnections and Events Company is located in the beautiful Island of Montego Bay, Jamaica. We are a wide umbrella organization where more than one line of business comes under the name. We offer the financial tenacity, cognition and work ethics that is the envy of our industry. As a company we define our services in terms of our Clients goals. We are a business process outsourcing company that offers inbound and outbound customer solutions for companies in the united States, United Kingdom, Canada and Caribbean Markets. We offer our clients great flexibilities in terms of managing their finances, as well as operations. OUTBOUND CALL CENTER SERVICES Lead Generation, Collections and Recovery, Telemarketing, Telesales, Appointment Setting, Media Marketing, Social Media Marketing, Email Marketing, Search Engine Optimization (SEO) INBOUND CALL CENTER SERVICES Customer Service, Answering Services, Retention, Billing/Invoice Support, Refund Claim Processing, Inquiry Handling, Direct Response Tele Sales, Email Support, Live Chat Support, etc. We also plan educational conferences: ABOUT JMH CONFERENCES Jmh Teleconnections And Events offers a complete portfolio of Conferences, Training, Exhibitions and blended learning in Jamaica and the Caribbean in various industries. Our Educational Conferences provide a door way to networking opportunities for the movers and shakers within their respective industry. Our conferences provides Executive Managers, Directors, CEO's, and other respective leaders the opportunity to benchmark and network, join panel discussions and round table conversations, learning from each other to improve themselves, company and employees and of course learn how to increase profits! EVENT PLANNING- We plan Ground Breaking Ceremonies, Educational Conferences, Weddings, Golf Events, Trade Shows, Company Party, Kiddies Party etc.(Includes exhibition sales and sponsorship sales) OTHER SERVICES Web Design & Development Logo Branding & Design
51 to 200 staff
Disclosure Communication
We are a team of highly trained representatives who can provide both inbound and outbound services, with the goal of providing all clients with top quality customer service, sales and tech support 24 hours-a-day. We offer businesses a full range of management services to drive growth and service operations. With Telephone, Email and Chat services along with back office and data processing support, we are able to help you significantly improve your business.
1 to 10 staff
Gss Talent Hub
Imagine a hub where you can see a list of all GSS job vacancies in one central space, get access to psychometric assessment tools, attend webinars and fireside chats surrounding industry topics, access career resources and connect with potential employers and other stakeholders in the GSS. This is now a reality - welcome to the page for the GSS Talent Hub! The GSS Talent Hub aims to-Be the main connector between existing and aspiring workers and industry operators/investors-Enable industry workers’ transitions and raise awareness among prospective and active employees about the Global Services Sector and opportunities within-Facilitate the capture of skills of prospective and active employees and vacancies from employers-Provide a medium through which the skills gaps for the GSS are diagnosed and communicated-Provide a dynamic platform with innovative engagements such as fireside chats, webinars, videos, etc.
11 to 50 staff
Quantum Quality
Our mission is to provide exceptional agents and Qas and deliver premier outsourcing solutions. By applying our energetic and professional culture with high-class training, our team becomes an essential extension of your team. Our task is to provide high-quality customer care and true brand ambassadorship. To offer unbiased and accurate QA scoring that is aligned with your compliance. We at Quantum Quality are dedicated to ensuring complete satisfaction with honesty and transparency, and we are committed to a strategic partnership as you grow your brand. We provide: Quality Assurance Services Customer Interaction Services Customer Service Training
11 to 50 staff
Solstice Global Solutions
Improve support response times and quality with 24/7 support on demand. Our trained teams and system connect directly to your existing help desk or chat platform. See clients and testimonials at Influx.com/clients
51 to 200 staff
