Outsourcing and Offshoring Consulting in Kenya

Ajira Digital Program

In 2016, The Government of Kenya through the Ministry of ICT, Innovation and Youth Affairs developed and established the Ajira Digital Program to bridge the gap between skills demand and lack of jobs. The program aims to introduce young people to digital and digitally-enabled work and provide the tools, training and mentorship needed for young people to work and earn an income with dignity. The program vision is to position Kenya as a choice labour destination for multinational companies as well as encourage local companies and public sector to create digital work and thus catapult Kenya onto the Global map, recognized as a Freelance hub by 2022. The existing local ecosystem has demonstrated that there are four key challenges that need to be addressed to create a sustainable ecosystem and to enable Kenyans to take advantage of the ‘future of work’ (gig economy). The program is therefore structured into 4 key pillars, which address the identified challenges and anchor all our program activities countrywide. These are: 1. Access to dignified work - Catalyze the demand side locally, regionally and internationally 2. Access to Infrastructure - Empowerment through availability of work & training spaces; 3. Training & Mentorship - work readiness and guidance for the dynamic, always changing ecosystem; 4. Awareness - Build Trust and Confidence; Vision: Kenya recognized globally as the leading freelancing hub by 2022 Mission: 1M Kenyan youth earning a decent wage from digital and digitally-enabled jobs annually The guiding principles of the Ajira Digital Program are: Private sector first: value generation through the private sector Sustainability: orchestration of the ecosystem to self-regulate and grow organically Eliminate brokers: generation of more value to the citizen Promote the domestic economy: realization of a knowledge economy

51 to 200 staff

Ecom Services Ltd

Our mission is to enable our clients to lower their cost base and improve their service response times. Our goal is to be the market leader in business process outsourcing for online dating, social networking, and e-commerce companies. Our strategy is to immerse our team within our clients business to ensure a thorough understanding of both their business and customers. Combining a shared business goal with dedicated and experienced staff, we ensure that the client's business needs are fulfilled and objectives are achieved. Our experienced team provides high quality, timely back office support services to help companies increase their cost efficiencies and improved service. By allowing our clients more freedom to manage their core business, this ensures a better overall experience for their customers.

51 to 200 staff

Horizon Contact Centers Ltd

Horizon is an on demand international Contact Center and (BPO) Company. We have a world-class facility within Nairobi, Kenya deploying best of breed technology to run operations 24X7X365 days servicing the global market. Our Processes, Infrastructure and Technology have been designed and built specifically to create an environment of efficiency and effectiveness. Our services include but are not limited to: • Customer Contact BPO - We provide Inbound and/or Outbound contact centre services for voice, email, chat and paper mail. • Finance and Accounting BPO • Procurement BPO • HR and Payroll BPO • Learning & Training Outsourcing • Analytics The state of the art facility has over sq ft and the scalability to house over 1,200 agents,making it the largest Outsourcing BPO in the entire region. We have over sq/ft dedicated to Training and Recruitment departments enabling us to process large intakes of staff and train them within a short period of time increasing the "go live" period during transition. We believe strongly that the core of our business is our people. In this line, we have created an environment that will allow our staff to enjoy their stay such as: on-site Bistro, Internet Café, Chill Out Zones, Library Study and an Infirmary. The Management Team has a combined experience of over 60 years in the Outsourcing/BPO sector. They have collectively amongst themselves implemented, operated and managed projects in the U.K, U.S, South Africa, India and Kenya. We have a complete redundant electrical infrastructure with dual backup UPS, Generators all geared to improving high quality service to our clients. We invite you to contact us and find out why choosing Horizon can benefit your business, your customers and your bottom line. Kind contact us on: Tel:+254 (20) 698 E-mail: info@horizoncontactcenters.com.

51 to 200 staff

Ideon Limited

Our services help businesses expand and optimize operations We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries. Our services include: COLLECTIONS OUTSOURCING SOLUTIONS Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives. FINANCE & ACCOUNTS OUTSOURCING To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business. PAYROLL SOLUTION Outsourcing payroll is a common strategic practice for employers for many reasons. Perhaps most importantly, the decision saves valuable time, cutting hours of administrative work each pay period. HR OUTSOURCING SOLUTIONS At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients.

51 to 200 staff

Image Registrars Ltd

Established in 1993,we are the leading securities registrar and secretarial services provider in Kenya. Serving our clients is second nature to us and thats why we have continued to invest in state-of-the art technology coupled by a team of dynamic and dedicated professionals to offer unrivaled services. With our capacity serving over 63% of all investors and shares traded by companies listed on the Nairobi Stock Exchange –NSE and over 100 private companies not publicy listed you can be sure that we have the experience and dedication to continue offering value to our esteemed clients. Whether you are a shareholder looking for information,a prospective company about to be listed or an existing listed company considering our services we invite you to be part of our winning team. Please choose an appropriate menu at the top for more information.

51 to 200 staff

Jawabu Best Limited -Jbl

We provide Smart Outsourcing Solutions of the following services: 1. Outsourced Labour Management 2. Integrated Facility management 3. Business Process Outsourcing

1001 to 5000 staff

Kryptonite Outsourcing

Kryptonite Outsourcing, located in Nairobi, Kenya, is a leading staffing agency offering both onshore and offshore solutions tailored to businesses of all sizes. Since its establishment in early 2023, the company has rapidly expanded, currently serving 11 clients across various sectors, including real estate, insurance, debt collection, public service, and NGOs. Kryptonite Outsourcing provides a wide array of services, including cold calling, debt collection, administrative support, call center operations, IT/software development, social media management, accounting, and telemarketing. Our virtual assistants, selected with care by our talent acquisition team, are highly skilled in English communication and come with a robust background from top BPOs. Under the leadership of Swiny Ayiera, Kryptonite Outsourcing is dedicated to delivering exceptional results and upholding our commitment to client satisfaction, reflected in our promise:"We break our backs for you." With a team of over 50 remote professionals, we are committed to providing tailored and efficient staffing solutions that meet each client's unique needs.

51 to 200 staff

Heydelegate

Don't let hiring delays slow down your momentum. Whether you're looking for executive assistants, accountants, e-commerce support, IT support technicians, social media managers, or digital marketers - HeyDelegate connects you with vetted remote professionals from Kenya at a fraction of the cost. HeyDelegate is a remote staffing agency that helps U.S. and global businesses scale efficiently by placing elite Kenyan talent in critical support roles. We've empowered fast-growing companies to build flexible, cost-effective remote teams without compromising on quality. We’re committed to helping you grow with confidence by giving you access to high-performing professionals who align with your values and business goals. All our talent is screened for reliability, communication, and technical proficiency. From recruitment and onboarding to daily support and performance management, we handle the back-end so you can focus on what matters most - growing your business. Our clients typically save up to 60% in staffing costs, while gaining flexible capacity across departments. Let us handle the hiring while you focus on scaling!

11 to 50 staff

Pmgogo.Com

At Pmgogo.com, we are passionate about helping businesses thrive in this digital world. As a leading provider of comprehensive digital solutions, we specialize in driving tangible results for our clients through innovative strategies, creative execution and on-demand technology. Our scope of work include, Software Development and Maintenance, Web and Mobile App Development, Quality Assurance (QA) and Testing, Cloud Services and Infrastructure Management, Generative AI (GenAi), Data Analytics and Business Intelligence, Cybersecurity and Information Security At PmGoGo, we combine the power of creativity with a data-driven approach to deliver exceptional results in the digital realm. With a deep understanding that data holds the key to unlocking valuable insights and driving impactful strategies, we leverage advanced analytics and cutting-edge tools to inform every decision we make.

11 to 50 staff

Eminence Outsourcing Kenya

Eminence Outsourcing is a Kenya-based BPO and call center provider helping businesses worldwide cut costs, improve efficiency, and deliver exceptional customer experiences. We specialize in customer support, back-office services, and retention solutions tailored to client needs. By combining skilled African talent with global standards, we empower companies to scale and compete internationally. Our focus is building long-term partnerships rooted in trust, transparency, and measurable results, while creating sustainable jobs and opportunities locally. With Eminence Outsourcing, businesses don’t just outsource they grow smarter, faster, and stronger

51 to 200 staff

Cheaperteam

by providing professional, fluent-English, fully managed, in-office offshore talent at a fraction of U.S. hiring costs. We deliver - while handling recruiting, vetting, onboarding, management, oversight, and ongoing support—so founders and operators can focus on, not hiring friction.+, CheaperTeam has supported across industries including Healthcare, Property Management, Office Administration, Personal Assistants, ABA, IT, AI, E-Commerce, Real Estate, Finance, Architecture, Marketing, Web Design, SEO, Fashion, Executive Support, Sales, Customer Service, HR, Operations, Lead Generation, Data Entry & CRM Management and more. All team members work from - in Europe, Mexico, the Philippines, Kenya, South Africa, and beyond. This ensures - —not freelancers working in isolation: • Fully vetted and trained • Fluent in English • Time-zone aligned • Dedicated exclusively to your business • Fully managed by CheaperTeam • Flexible, with no long-term commitment CheaperTeam is built for companies that want to. Reach out to learn more about utilizing our services:(929) 571-4455 : https://wa.me/19295714455 @.

201 to 500 staff

Genius Executives

We are experts in various areas including information technology, law, and business consultancy. We integrate our knowledge to craft innovative platforms for our users.

11 to 50 staff

Sahihi Managed Services Ltd

Quality, Speed and Reliability - the cornerstones of our approach to Managed Services and BPO. Our team consists of professionals with extensive experience in a diverse range of vertical domains, back office processes and process migration. State-of-the-art technology with high levels of infrastructure redundancy combined with stringent standards of quality and compliance ensure consistent and timely delivery of output. Data Processing We provide High Quality, Time Bound and Cost Effective data processing services. Our service includes Check, Insurance Claims Processing, Medical, Market Research, Warranty, Order Forms processing. Subscription Membership/Registration Forms Surveys/Questionnaires Web Research We can cater to general, marketing, educational or technical based web research services. Types of web research services delivered by us are data extraction, web scraping, data mining, data scraping, data collection, data validation, mailing list compilation etc. Transcription Our Transcription Services utilizes State-of-the-art Infrastructure, Dictation Technology, Well-Qualified and Experienced Transcriptionists, Proof Readers and high-end software technologies to provide end-to-end solutions for Medical, Legal, Business, School and Digital transcription Services. Customer Support We are an expert in multi-channel customer support services, capable of designing and implementing versatile customer care programs. Our understanding of your competitive environment and regulatory frameworks ensures that your business grows not just rapidly but also securely.

11 to 50 staff

Smart Outsource Limited - Kenya

We have been in operation since 2009 partnering with clients across diverse industries in adding value that improves efficiency and productivity. We re-engineered our business strategy in 2016 to focus in two main Core areas-Out Sourced Labour Management and Integrated Facilities Management.

51 to 200 staff

Clifin Ventures

Clifin Ventures International Service Limited is one of the leading visa consultants providing overseas education and immigration services for more than 5 years

1 to 10 staff

Mathea Consulting Fz Llc

Mathea Consulting is a consulting firm set up by industry veterans who has more than two decades experience in the fortune 500 companies.

51 to 200 staff

Cfo Innovation Partners

Mission Statement: Our mission is to empower individuals and businesses in Africa by offering comprehensive financial literacy programs, promoting inclusive financial services, and providing fractional CFO services. We aim to equip people and organizations with the knowledge, tools, and resources they need to make informed financial decisions, achieve their economic objectives, and contribute to the economic development of their communities. Vision Statement: We envision a future where every individual and business in Africa has access to effective financial education, inclusive financial services, and expert financial management support. Our vision is of a robust and equitable financial ecosystem that drives sustainable economic growth, reduces poverty, and promotes prosperity across the continent.

1 to 10 staff

Sevenz Advisory & Outsourcing Solutions Ltd

Sevenz Advisory & Outsourcing Solutions, specializes in providing business advisory, outsourcing solutions and operations support to businesses across various industries.

11 to 50 staff

Yppeople

Connecting Recruits with their Future Employers Manpower Outsourcing Recruitment Trainning

501 to 1000 staff

Swiss Kenko Company Ltd

SWISSKENKO ltd. ist ein schweizerisch kenyanisches Unternehmen mit Sitz in Eldoret - Kenya. SWISSKENKO ltd. wurde 2008 mit dem Ziel gegründet, schweizerisches und kenyanisches Knowhow zu verbinden und Produkte und Services in Kenya zu etablieren, welche einem schweizerischen Qualitätsanspruch genügen können.

11 to 50 staff

Sol

1 to 10 staff

Ahbs

About Africa Headways Business Solutions (AHBS) Africa Headways Business Solutions (AHBS) is a leading outsourcing company based in Nairobi, Kenya, dedicated to empowering businesses with top-tier marketing and executive assistant services. Our mission is to support entrepreneurs and organizations by taking on essential operational tasks, allowing them to focus on their core missions and drive growth. Our Services: Executive Assistant Services: Calendar Management: Efficient scheduling of meetings, logistics, and travel arrangements. Communication Management: Handling emails, inquiries, inbox management, and drafting replies. Research and Analysis: Conducting thorough research and preparing insightful reports. Project Management: Overseeing project timelines, coordinating between teams, and ensuring timely delivery. Lifestyle Management: Managing personal tasks such as reservations, appointments, and personal errands. Marketing Services: Digital Marketing: Enhancing online presence through SEO, PPC, social media management, and content marketing. Brand Development: Crafting and refining brand identities to resonate with target audiences. Market Research and Analysis: Providing actionable insights into market trends, consumer behavior, and competitive landscapes. Campaign Management: Planning and executing marketing campaigns to achieve maximum impact and ROI. Why Partner with AHBS? Local Expertise: Our deep understanding of the East and Central African markets helps businesses navigate and thrive in these regions. Cost-Effective Solutions: Access high-quality, specialized services without the expense of maintaining a full-time staff. Strategic Expansion: Establish a strong market presence in new regions, enhancing brand visibility and competitiveness. Quality Assurance: Our dedicated team is committed to delivering exceptional service and ensuring business operations are efficient and effective. At AHBS, we believe in the power of collaboration and innovation.

11 to 50 staff

Brilliantdom Ke

Brilliant DOM Company Limited (BDC) is a privately owned national trading and distribution company.

201 to 500 staff

Collins Consulting International Limited

CCI Providers #BPO #Outsourcing Consulting Support for Vendors, Buyers, Governments, and BPO Trade Associations to Enhance their Services, ensuring Successful #Sourcing engagements.

1 to 10 staff