Directory · US
Outsourcing and Offshoring Consulting in United States
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in United States. Browse the public index, then filter or export on Kipplo.
Companies
2.6K on file
Alorica
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
10001+ staff
Afni, Inc
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
10001+ staff
Iqor
iQor CXBPO™ is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With employees across 11 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars—CXBPO, Growth as a Service, and infinityAiQ—iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by data intelligence and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter. Recent acquisitions of JumpCrew and OP360 further expand iQor’s global capabilities across sales, marketing, and customer experience delivery. Learn more at iQor.com.
10001+ staff
Nco Customer Management, Inc
NCO's Customer Fit Solutions are Custom Fit. NCO is an industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality. NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle. Like us on Facebook.com/ncogroup Follow us on Twitter.com/ncogroupinc
10001+ staff
Personiv
OUR PEOPLE, YOUR PRIORITIES Streamline your finance & accounting team at 50% cost savings with a team as small as one. Hectic month-end close, heaping transactional work and a lack of time and resources does not have to be the norm. Take transactional accounting off your plate, and free up your team for strategic work with top GAAP-compliant accountants offshore, saving more than half with a lean team of one or more. Our culture is steeped in excellence with a quality stamp that can’t be duplicated. And although we have every credential you’re looking for (think ISO, PCI, the works) what makes our customers so loyal is our dedication to one-on-one service, our flexible approach and our commitment to GETTING IT RIGHT, THE FIRST TIME.
10001+ staff
Qualfon
Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction. We lead the way with AI-enabled strategies and person-focused CXM solutions that enhance your brand and improve your customer’s lives. Whether your goal is to increase the lifetime value and loyalty of your customers or make your operations more effective, Qualfon can help you succeed with tailor-made solutions that balance efficiency, scale, and empathy in equal measure.
10001+ staff
Ttec
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
10001+ staff
Ubiquity
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.
10001+ staff
Williams Lea
Williams Lea is the global provider of AI-enabled, expert-led business and marketing services for superior business outcomes. Trusted by firms in highly regulated industries, we combine deep domain expertise with cutting-edge technology to solve complex operational challenges. With employees serving clients across 20 countries, we bring global scale with local insight. In 2025, Williams Lea was acquired by RRD. As an RRD company, we've expanded our capabilities while maintaining the specialized focus and client relationships that have defined us for decades.
10001+ staff
Teletech Philippines
At TTEC, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982, TTEC has employees operating across six continents, with 18 delivery centers in the Philippines. We are excited to launch our new brand image to continue using a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. We help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way!#experienceTTEC
10001+ staff
Firstsource
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPS partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We help our clients across healthcare, banking and financial services, communications, media, technology, retail and utilities reimagine their business with our UnBPO(TM) approach. Our team of over Firstsourcers, globally, is driven to Make It Happen for our clients, solving their biggest challenges. We are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and the Philippines.
10001+ staff
The Tecma Group Of Companies
Tecma is a Texas-based company that helps manufacturers and foreign companies benefit from the advantages and cost savings of manufacturing in Mexico. With over 38 years of experience assisting foreign companies in nearshoring and setting up operations in Mexico, Tecma provides comprehensive Shelter Services, including subcontracting and turnkey manufacturing, joint ventures, logistics, supply chain management, and site selection. As a trusted shelter service provider, Tecma enables manufacturers to achieve increased profitability, greater flexibility, and enhanced leverage for innovation and growth. We eliminate the regulatory and cultural complexities associated with conducting business in Mexico. The Shelter Program simplifies the process for foreign companies entering Mexico by creating a foreign subsidiary.This initiative expedites the start of operations, utilizing a maquiladora program for a seamless transition. A key differentiator of Tecma's full-service solution is our commitment to customization. Every part of our service is tailored to meet the unique needs and strategic objectives of each client. Experience how simple manufacturing in Mexico can be.
10001+ staff
Transcosmos Omniconnect
The fundamental concept of transcosmos’ business lies in uniting people and technology to offer high-valued services. With our headquarters in Japan, and our US offices in the tech capital of the world, we combine a tradition of excellent service with the newest innovations to build on our company’s founding ideals. With that in mind, our management philosophy is that: “Client satisfaction is the true value of our company, and the growth of each of our employees creates the value that shapes our future.” At transcosmos OmniConnect, we focus on providing businesses with excellent customer experiences, including- Inbound Support - Outbound Support - Daily Assistants - Advanced Call Center Technologies (including chatbots, cloud solutions, and more) For information on programs to help grow out your business, reach us at contact(at)transcosmos.com
10001+ staff
Resultscx
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
10001+ staff
Sykes
Foundever™ is a global leader in the customer experience (CX) industry. With associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at
10001+ staff
Fusion Cx
At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection. Our approach integrates advanced digital solutions with empathetic, personalized customer interactions to create immaculate and exceptional experiences across all touchpoints. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs while our dedicated professionals ensure that every interaction is meaningful and memorable. By merging the precision of technology with the warmth of the human touch, Fusion CX delivers unparalleled service excellence, driving customer loyalty and satisfaction in every industry we serve. Our solutions span various sectors, including BFSI, Healthcare and life Sciences, High Tech Growth, Retail, Utility, and Telecom, and are tailored to address unique industry challenges and opportunities. We prioritize continuous innovation, constantly evolving our technology stack to include the latest advancements in Generative AI, Machine learning, and Automation, ensuring our clients stay ahead in a competitive landscape. Fusion CX is committed to fostering long-term relationships with its clients, helping them achieve their business goals through superior customer experience. Our global presence, with operations in 15 countries and a solid global workforce of professionals from diversified educational and ethnic backgrounds, allows us to provide localized support and insights, ensuring our solutions are both globally informed and regionally relevant. Join us in transforming the future of customer engagement with the combined power of human empathy and technological innovation.
10001+ staff
C3 Customercontactchannels, Inc
C3 joined the Everise family in 2016 and since then has grown to become a leading customer experience enabler. Now C3’s premium CX is part of a larger, more holistic set of Experience Solutions set to transform the industry.
10001+ staff
Foundever
Foundever® is the next-generation service leader reinventing customer experience (CX). Our people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
10001+ staff
Savilinx
Helping is in our DNA. SaviLinx is a private, woman-owned contact center that has been named to the Inc. list of Fastest Growing Companies (North America) annually since 2017. At SaviLinx, we deliver complex customer service and support in which people come first. We help federal and state government agencies and commercial businesses enhance reputations and strengthen brands by giving customers the help they need with elevated experiences. We're located in Brunswick, ME; Lawrence, MA; and Hattiesburg, MS.
501 to 1000 staff
American Customer Care
American Customer Care specializes in providing individualized contact with your customers. As the customer-facing voice of your brand, we see ourselves as an extension of your company, and we take that responsibility seriously. We offer a comprehensive suite of customer contact center solutions designed to help solidify and enhance your relationship with existing customers, as well as acquire new ones. Our agents are experts on your products, customers, policies, and procedures. In addition, our clients also utilize our back office support, CRM consulting, executive level project oversight, and sophisticated reporting capabilities. Whatever service we're providing for your company, our commitment to your brand comes through every interaction we have with your customers, whether it be on the phone, over email, or even via social media.
1001 to 5000 staff
American Support
With nine call centers located in America, El Salvador, Nicaragua, the Dominican Republic and the Philippines, Bernard works with some of America's largest companies to provide excellent customer experiences and sales results. Bernard has six core competencies: 1. Inbound Care & Telesales 2. Outbound Telesales 3. Technical Support 4. CSG International 5. Billing Support 6. Customer Retention
501 to 1000 staff
Ardem Incorporated
ARDEM Incorporated delivers strategic business process outsourcing (BPO) and AI automation solutions that help organizations drive productivity, reduce costs, and scale efficiently. Our business solutions blend deep industry knowledge with the power of AI, cloud technology, and skilled talent to streamline business operations and fuel innovation. From back-office transformation to high-impact automation, ARDEM empowers your growth with industry-leading business process outsourcing solutions. We believe in human ability to solve complex problems. We believe that people are inherently good. We believe hard work yields desired results. We believe persistence leads to success. We believe that all people are pursuing the same goals of happiness. Our Mission is to build the best solutions to meet our Client’s needs and create positive, long-lasting Relationships with them. We provide Value to our clients through Cost Reduction, Continuous Process Improvement, Constant Innovation, and Excellent Customer Service.
1001 to 5000 staff
Codev
At CoDev, we believe scaling your business shouldn’t come with hiring headaches. Since 2010, we’ve been the long-term offshore partner for companies that need top talent in engineering, marketing, and support — without the cost and distraction of running their own overseas office. We offer flexible service models — Staff Augmentation, Project Managed, and Managed Service — so you get the right balance of control, speed, and accountability. And with every model, you gain access to our Full Ecosystem: recruiting, HR, IT security, equipment, facilities with backup power and internet, in-country supervision, and a dedicated Customer Success Manager. With roots in Utah and hubs in Cebu, Manila, Bacolod, and Davao, we’ve helped hundreds of businesses grow smarter with offshore teams built to last.
501 to 1000 staff
Cogneesol
Cogneesol is a global professional services firm offering comprehensive bespoke and ready-to-deploy business process management solutions to help businesses optimize, innovate and hyper-achieve. We do this with our deep domain expertise, global experience, and DAT framework that leverage data management, advanced analytics, and cutting-edge technology. Our Solutions: BPM: Finance & Accounting, & Taxation Support Services Insurance Services Legal Services Real-estate Residential Support Services Data, AI & Technology Solutions: Data engineering, governance & management Analytics, business intelligence & visualization services Application design & development Server & IT infrastructure management Automation implementation & support Custom AI solutions development
501 to 1000 staff
