Directory · ZA
Outsourcing and Offshoring Consulting in South Africa
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in South Africa. Browse the public index, then filter or export on Kipplo.
Companies
198 on file
Wns Global Services Sa
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as a leader in business and operational transformation, partnering with globally leading companies to deliver best-in-class BPM services within their respective industries. Today our South African footprint includes spans across all major cities in the country, this gives our clients the freedom to choose a location best-suited to their strategic business objectives. We have won numerous industry awards by delivering world-class Business Process Management (BPM) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure,retail and utilities industries – some of our clients are among the biggest local and international players in their respective fields. Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 57 employees operating across 60 delivery centers in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 450 clients, many on the Fortune 500 list, across nine industry verticals. DIFFERENTIATORS Proven operational delivery in SA since 2003,State-of-the-art facilities and infrastructure, Robust recruitment model and talent pipeline, Workforce flexibility, Flexible partnership approach, Competitive and innovative pricing models, Continual improvement initiatives. SOLUTIONS Customer Experience Services Finance & Accounting Procurement Solutions Human Resource Outsourcing Analytics Legal Process Outsourcing Enterprise Information Technology Transformation Solutions Risk Management We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.
10001+ staff
Capita South Africa
Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience. Capita South Africa has more than talented and passionate employees, committed to delivering better outcomes for our clients and their customers. The diversity of the Capita delivery network means that we can offer our clients flexibility, specialist skills, resources and technology, quality, and cost-effectiveness. Capita’s priority is to protect the welfare of all our colleagues, clients and societies in which we operate. We support millions of people every day and are committed to continue serving our valued clients to maintain these services. Our expertise in customer experience and management is widely recognised by the Business Process Outsourcing/Global Business Services industry: BPeSA Awards (Business Process Enabling South Africa) BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets. • Best Outsourced Contact Centre 2013, 2017 (Finalist 2014, 2015) • Skills Development Award 2013, 2014, 2015 • Community Spirit (CSR) 2013, 2014, 2015 • Job Creation 2014 • Non-technical Innovation 2015 • International Best Outsourced Contact Centre (M&S partnership) 2017 GSA Global Sourcing Summit & Awards 2018 (in partnership with BPeSA) • Global Top Employer of the Year 2018 • African Service Provider of the Year 2018 • African BPO Contract of the Year 2018
1001 to 5000 staff
Epicenter
Epicenter is a 25-year-old global leader in Technology & Business Process Management (BPM). We empower Fortune 500 companies across diverse industry sectors to achieve remarkable business outcomes by. With a robust presence spanning India, the USA, and South Africa, we leverage agility, cutting-edge innovation, and AI-driven solutions to transform operations. Our expertise helps clients drive efficiency, achieve.+ who are committed to delivering unparalleled value and shaping the future of customer interactions worldwide.
1001 to 5000 staff
Innovation Group South Africa
Innovation Group delivers transformation expertise to the world’s leading insurers, brokers, fleet managers and automotive manufacturers, helping them to open new growth frontiers with revolutionary solutions. We help the global insurance market to handle millions of claims each year in the most cost effective and efficient ways possible, representing savings of tens of millions of pounds.
501 to 1000 staff
Mango5
Mango5 is a dynamic and innovative Business Process Outsourcing (BPO) provider that elevates customer experiences and drives business growth. Based in Cape Town, South Africa, we specialize in customizable contact center services, data management, and back-office support. Our talented team, cutting-edge technology, and passion for excellence set us apart from the competition. Discover the Mango5 difference and let us empower your business with exceptional outsourcing solutions that deliver extraordinary results. At Mango5, we believe in giving our clients as many options as possible. So, we offer a variety of Customer Contact Solutions to help you improve your current strategies or add value to your plans for the future. Our full range of products includes BPO Services, Customer Service, Telesales (Outbound and Inbound), Lead Generation (with live conference facilities), Web/Live Chat, Customer Support Desk, New Customer Acquisition, SMS and Email Strategies, Reactivation of Dormant Clients, and Order Taking. Join us in our mission to give our customers the best service and experience possible.
201 to 500 staff
Merchants
Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. We are pioneers in the contact centre industry with over 30 years experience in creating and managing contact centre operations around the world. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. Visit our website at
5001 to 10000 staff
Rewardsco
Our People. Your Greatest Asset. In today’s competitive BPO landscape, you need a partner with the right people to adapt, innovate and drive your business forward. At Rewardsco, we redefine what it means to outsource. As a leading international BPO powerhouse headquartered in Durban, South Africa, we work alongside you, understanding your unique needs and offering bespoke solutions for your market. Partnering with us goes beyond a business decision, it’s a strategic move toward a globally connected, more efficient future for your company. Since 1996, we have used our tailored, scalable and cost-effective solutions to help companies FIND, WIN, RETAIN and GROW their customer base. From sales and distribution to support functions, we’re with you every step of the way, managing the full life-cycle of your customers’ journey through our optimised omnichannel solutions. How we do it: FIND: Lead Generation and Management Sales and Marketing WIN: Inbound and Outbound Sales Invoicing and Collections RETAIN: Customer Service and Support Customer Retention, Churn and Win-back GROW: Cross-Selling and Up-Selling CX and Customer Lifecycle Management Visit our website today and give your business the competitive edge by providing your customers with the support and service they deserve.
1001 to 5000 staff
Synergy Contact Centre
We are a people-focused business that provides outsourced contact centre solutions and specializes in customer life cycle management. We do this through digital acquisition, customer experience, and product support, retention, advocacy and repeat purchasing campaigns. We also have a large customer collections team that specialise in positive outcomes. Our shoulder-to-shoulder approach to planning, set-up, delivery and compliance is a unique cultural immersion model – which we track and shape tactically from start to finish. Every brand is different and we work to embed our clients unique values and build brand affiliation within our teams from the outset. We provide best-of-breed tech, but it is our focus on bringing the human experience back to digital that sets us apart. We are customer focused, nimble and have the ability to scale quickly and compliantly. With over employees, across two sites we provide big-business know-how and small business warmth. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent and career development for all of our people within the business. We attract, develop and retain talented people from all backgrounds, to bring the next generation of experts into our industry. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success. Exciting news! We're thrilled to announce that Synergy Contact Centre is now Nutun CX! As experts in sophisticated CX, we're excited to continue delivering exceptional customer experience under our fresh new name. Stay tuned as we roll out our new look and feel, and experience the Nutun factor for yourself!#NutunCX #CustomerExperience #SophisticatedCX
1001 to 5000 staff
Cxi
At CXI, we’re more than a service provider; we’re your Partners in Progress. With over six years of delivering quality service from South Africa to the UK, we blend global expertise and leadership to offer bespoke solutions tailored to your needs. Proudly female-owned, we champion diversity and actively give back to South African communities reflecting our dedication to making a positive impact. Founded in 2018, CXI emerged from a vision to create an offshore contact center for a leading B2B UK energy solutions company. What began with that first call in South Africa has grown into a technology-driven business offering a personable bespoke service. Over the past 6 years, we’ve expanded our expertise to a full range of customer contact management, BPO services, Telecom System Integration, and IT solutions. Today, we are a professional, technology-driven business committed to operational excellence. Our passion for innovation enables us to deliver effective, tailor-made solutions for each client. We take pride in preserving the human element of business, emphasising that success is built on collaboration between your team and ours. We offer a comprehensive range of services – from seamless BPO solutions and efficient customer contact to advanced IT services. Our focus extends beyond technology; it’s about building strong relationships and empowering our team to drive real, measurable success. By working closely with you, we ensure your operations become more efficient, your quality improves, and your costs decrease. Are you ready to elevate your business with a trusted partner? At CXI, we’re here to help you enhance operational outcomes and customer satisfaction, boost efficiency and reduce costs. Whether you need expert customer contact management, innovative BPO solutions, or sophisticated IT services, our team is eager to collaborate and tailor our solutions to your needs. Reach out today and discover how we can drive your business forward.
201 to 500 staff
Italk International
iTalk International is a family-founded Business Process Outsourcing (BPO) partner trusted by leading brands across telecom, banking, insurance, and technology. Established in 2007 with just 20 agents, iTalk has grown into a 2,500-seater, comprising a strong, multilingual team, delivering measurable results on a global scale. At the heart of iTalk’s success is the belief that business is about people first. Every client partnership is rooted in care, trust, and empathy. These values combined with our performance-driven processes are why iTalk has never lost a client. Our unique strength lies in tailoring human connection with smart, scalable solutions that consistently deliver the Best Possible Outcome. With bespoke technology platforms, seamless system integration, and a thoughtful approach to AI, iTalk enables faster, smarter, and more personalized customer engagement without losing the human touch. Headquartered in South Africa, with a growing international footprint, iTalk continues to expand with agility, integrity, and innovation, building partnerships that endure and reputations that last.
1001 to 5000 staff
118contact
118Contact, founded in is a South African based provider of modern day outsourced contact centres, business processes, software development and professional services. We deliver fast and efficient capabilities to our local and international clients through a suite of multi- channel technology platforms designed to integrate with and complement our clients business. 118Contact services clients from verticals such as Government; Manufacturing; Consumer Goods, Technology (ICT); Finance and Healthcare.
51 to 200 staff
3isolutions
OUTSOURCING MADE EASY! 3iSolutions was founded in 2003 and as one of the oldest International BPO Contact Centres in South Africa, we take great pride as an experienced provider of tailored Business Process Outsourcing (BPO) solutions. We specialise in lead generation and customer management solutions through the provision of performance-driven and cost-effective programs. We use our considerable industry experience to leverage off our award-winning, in-house technology to manage the diverse and complex business process requirements of our clients. Headquartered in picturesque Cape Town, with its rich heritage and first-world infrastructure we are ideally placed to service the European and American markets. Our historical background also means our agents share similar values and lifestyle to people in most European and American cities. The popularity of Cape Town as leading international tourist destination means most of our customers chose us as they appreciate the cultural similarity and the environment they will be dealing with. Our ready access to foreign languages coupled with a world-class communications infrastructure and a much lower cost-of-living enables us to service the multilingual needs of our global client base very cost-effectively.
201 to 500 staff
Afrisist South Africa
Afrisist previously known as PFK Recovery Services, has been found in the early 90's. The original company was formed to serve the South African emerging vehicle tracking industry as vehicle crime was on the rise. We became the leaders in tracking and recovering stolen property, and offered a seamless solution to the ever growing concern for the protection and recovery of stolen vehicles and other valuable assets in South Africa. In 2018, we rebranded the company as part a management buy-out. Afrisist was then formed with a wealth of experience amongst the management, control centre operators and recovery response teams. The company has evolved as the needs for vehicle tracking and short-term insurance industry changed; and Afrisist now offers a complete risk management solution including stolen vehicle recovery, driver behaviour monitoring, road side assistance, fleet bureau services, investigations, performance reports and more.
51 to 200 staff
Blake Collections
Over three decades, The Blake Group has evolved into a diverse group of specialist operating companies. This has allowed us to deliver cutting-edge customer lifecycle management solutions to clients in South Africa, the UK, USA and Australia. Direction and coordination are the foundation for everything we do. It’s why we’re proud to provide our clients with bespoke, trailblazing, fully-integrated and seamless contact centre, data and technology solutions. Get in touch with us to find out more about who we are and what we can do for your business.
1001 to 5000 staff
Effectiveness Company & Execution Box
The Effectiveness Company is a vendor neutral outsourcing company providing outsourcing, consulting, training & recruitment services.
201 to 500 staff
Els - Customer Experience
We at ELS Customer Experience are proud to have transformed customer service management, sales and retentions through our innovative approach, world-class quality assurance, and comprehensive solutions. Our focus is to enhance and optimise the connection between you and your customers by positioning people at the heart of everything we do. From there, we position robust technology solutions as an enabler to ensuring your customers feel connected and engaged at all times. Our aim is to become a natural extension of your business. Our Key Services Include: Global Contact Centre Outreach Omni channel service delivery Enquiry handling, technical support, helpdesk, and up-sell/ cross-sell initiatives E-commerce Development and Fulfilment Outstanding Quality Assurance Bespoke Skills and Career Development Let’s connect and transform your business with ELS's award-winning support and services:+27 072 0561805 pbennett@elscx.com
201 to 500 staff
The Unlimited International
IMAGINE partnering with a company who could double your sales, reduce your costs by up to 50%, take your customer experience and retention to the next level, shift lives and make a real difference. Now stop imagining, because we are that company. Since our inception in 1994, we have gained a deep level of expertise within the BPO sector. Based in Durban, one of Africa’s most promising emerging markets, The Unlimited is a South African business with global reach. With more than 28 years of experience in providing customised BPO services, we have over 1500 agents and an annual revenue in excess of £50 million. With a self-built customer base of over 1 million, we deeply understand the importance of yours! Such is our commitment to delivering quality results, that we offer every new client a 30-day FREE trial on their first campaign. We operate within a firm set of values and this, together with our deep belief that business should do better, is reflected in the considerable investment we make in our people, our communities, and those we do business with.
1001 to 5000 staff
Boomerang Bpo
Boomerang BPO specialises in delivering end-to-end CX and business process outsourcing services that help customer-centric brands stand out in competitive markets. Our approach combines skilled talent, strategic process design, and the right technology to drive meaningful outcomes at every stage of the customer journey. Since 2005, we’ve partnered with companies across insurance, retail, e-commerce and technology to improve satisfaction scores, strengthen customer loyalty, and deliver operational efficiency, all backed by rigorous quality, compliance and data-security standards. Boomerang’s success is built on people - from our talented teams to the customers our clients serve. We believe great CX is a competitive advantage, and we’re here to help you unlock it.
501 to 1000 staff
Funxiono
FunxionO makes businesses leaner - reinforcing your business with functional experts who are attentive, trustworthy and delivery-focused. At our core, we provide optimal process outsourcing solutions that are outcome-based and we co-create with our clients. FunxionO focuses on managing, identifying and driving efficiencies that result in managed productivity and cost reduction. We add value to our clients by reducing complexities.
1001 to 5000 staff
Procera
Delivering outsourced business processing for comprehensive customer life cycle management, creating optimised customer connections for a brighter future.
1001 to 5000 staff
Affinity Solutions
Affinity Solutions is a Durban-based administrative service provider that was founded on the need to provide a suite of professional outsourced support services to companies involved in the IVA industry. We are proud to have partnered with Aperture Debt Solutions, Debt Movement UK, UKDA and Sprout Loans to provide our cost-effective services.
11 to 50 staff
Byc Aqua Solutions
Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all needs and brand alignment. We do this by providing cost effective outsourced QA services as well as Automated QA solutions coupled with a full suite of reports. Our QA results automatically pull into an on-line coaching tool improving information flow within your call centre, increasing efficiencies and removal of any 'grey areas' for customer delivery improvement. With a proven business model, we help companies have complete objectivity in their customer delivery measurement together with provision of value by using our decades of call centre expertise to improve your internal call centres. For more information, visit or email: zuhdi.abdullah@byc-aqua.com or natasha.anthony@byc-aqua.com
51 to 200 staff
Outprosys
Leading provider of quality Outsourced Document Processing and Data Capture Services - Specialize in converting typed and handwritten text on paper-based documents into electronic info- We take away the pain of paper processing and deliver valuable accurate electronic information- ISO9001 certified since 2008 - Level 2 contributor
51 to 200 staff
P3 People
An international-focused business process outsourcer. Intentionally constructed around human experiences. Built by great, committed, and dedicated individuals, supported by advanced technology We look forward to adding value to your organisation and supporting you in driving your company success and driving through your brand values through to your clientele. Operating with a 350 team members we are ideal to offer a boutique approach allowing our business to retain its agility and flexibility needed to provide service that you need when you need them. We pride ourselves in the levels of services and support we provide to our clients, while continually enriching our team and our community.
201 to 500 staff
