Outsourcing/Offshoring in Egypt

Icall Outsourcing

iCall was established in 2015 with an aim to provide superior contact center and Business Process Outsourcing (BPO) services to customers in Egypt, the GCC area, North America and Europe. iCall operates with a clear conviction: that successful business relationships come down to promises being kept, and it all starts from our leadership team to our expert agents who work for results and deliver nothing but quality. Today iCall is one of the leading call center and BPO solutions providers in Egypt, offering a comprehensive suite of outsourced voice-enabled customer care call center services, omni-channel support, outbound and lead generation, back-office and data processing solutions to organizations from around the world. Our Services: • Technical Support • Customer Acquisition • Order Management • Contact Center Hosting • Human Resources Outsourcing (HRO) • Back Office • Debt Collection • Appointment Setting • Customer Care • Automation & Artificial Intelligence (AI) Industries We Proudly Serve: • Automotive • Fast Food • Telecom • Home Appliances • Education & E-Learning • Healthcare • Travel & Hospitality • Logistics & Shipping • Events & Entertainment • Retail & E-commerce Why iCall? iCall empowers organizations to manage their customer interactions, smartly and efficiently adding great value leads to grow their business. Having multiple service delivery centers located in Egypt gives us access to an unlimite pool of multilingual professional talents that can cover any business aspect while maintaining competitive costs and simplified recruitment management cycles. Today, Egypt is considered one of the top global outsourcing destinations, due to its massive labor pool of educated talents, strategic geographical location, and booming economy, which provides us huge benefits and unmatchable governmental support that directly reflect on our services and customer satisfaction.

201 to 500 staff

Atheel Cx

Atheel CX started as an outsourcing provider in the Egyptian market in 2016. Over the years, we have expanded our operations to serve more than 50K clients around the world from 5 well prepared locations delivering top-tier services to businesses across various industries and services. At Atheel CX, we offer a comprehensive range of outsourcing services, including: Contact Center Solutions Human Resources Outsourcing (HRO) Information Technology Outsourcing (ITO) Marketing Business Consulting Renting We are committed to providing innovative, efficient, and high-quality solutions that empower businesses to focus on their growth while we handle their operational needs with excellence and professionalism.

1001 to 5000 staff

Ecco Outsourcing

ECCO Outsourcing is a global leader in business process outsourcing, built on the mantra of personalized solutions and the co-creation of value, ECCO outsourcing is one of the fastest growing BPO companies in the middle-east expanding globally in different locations. ECCO offers the benefits of a global delivery model, robust financial stability, deep industry expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Milestones: 2009, ECCO expanded its operations into Saudi Arabia and Qatar. 2011, ECCO established presence in Turkey through a strategic partnership with Callpex. 2011, ECCO was awarded as one of the ARABIA 500 fastest growing companies in the region. ECCO facilitates the integration of information, employees, customers & processes through CRM, ERP systems & content management solutions built specially for our customers. Today, ECCO employs 2500+ HC with an operating capacity of web-enabled, multi-channel workstations operating in Cairo, Qatar, KSA and UAE

1001 to 5000 staff

Proper Business Solutions

Proper Business solutions is offering a comprehensive suite of customer care call center services, outbound and lead generation, back-office and data processing solutions to organizations from around the world. We are committed to delivering outstanding customer experience with every interaction. Our company believes that customer experience is key to establishing lasting value for both business and their customers. We do this by creating integrated platforms, which include multiple customer channels and process support. These platforms enable us to consistently build and deliver exceptional service across channels and locations across the globe. Whether the company needs a fully integrated customer service or a simple after hours answering service, Proper Business Solutions provides organizations with the right tools, best practices and the most talented people to support them every step of the way.

1001 to 5000 staff

Edrac Group

EDRAC Group was established from a 50-50 joint venture between European and Egyptian business men and is based in Egypt as the primary office. EDRAC depicts understanding, aspiring and achieving in its capability to open new markets and influence the dynamics of companies from these regions. Over the years with support of our extensive network, we developed a stable base of clients and partners situated both nationally and internationally, whereby our associates are well equipped skillfully, professionally and experientially having worked in business, government and public international agencies. Needless to say, our clients, being a great proportion international, bring forward a fresh and vibrant outlook to Egyptian markets and dealings. EDRAC Group offers the following services- International Executive Search - Local Recruitment - International Business Development (Europe Middle East & North Africa)- Professional Contact Center (Full time, highly educated, employees starting from per month including all costs) Many languages available

11 to 50 staff

Enable

enable is a contact center solution provider, servicing Egypt since 2009 as a business line within efinance. In 2020, enable was established as a subsidiary of efinance Investment Group (EFIG) to provide seamless business process outsourcing solutions to both local and international markets; committed to enabling clients full potential, enable offers a highly advanced IT infrastructure, Integrated telecommunications solutions and an exceptional talent pool.

1001 to 5000 staff

Egytel For Communications

Success partner

51 to 200 staff

Gochat247

We at Go Chat247, we're constantly exploring ways to help you enhance your customer experience through AI. Our new services include streamlining customer service with conversational chatbots, sentiment analysis, process automation, autotagging, and more. All this is to help you save money, effort, and time while enhancing the overall experience. If you're looking to offer your customers a modern, unmatched experience, please don't hesitate to get in touch with us today! During the last 5 years we managed to support many Clients, in 8 different verticals, with YoY growth of 2.5X last 2 years. Our 700 heroes are serving 12 different countries with more than 1 Million transaction/month with 95% Quality. Being the choice of Top Mobile Operator in the World, Top Fintech companies in Egypt, Top 3 startups in Egypt, and Top Food ordering Platform in the Middle East tells something about our work.

501 to 1000 staff

Integrated Engineering Solutions, Ies

IES is a New born in the contracting and oil services fields, we in IES do our best in order to be truly an integrated solution to our costumers. We are specialized in the following: 1. Contracting: • Administration Buildings Contracting (Civil, Electrical and Mechanical “Turn Key Projects”). • Field Facilities (Accommodation Facilities for bases or fly and main camps, Energy Solutions, Sewage Water Treatment and Networks, Potable Water Treatment and Networks, Landscape and Sporting yards.etc.) • Steel Structure projects. • Installation of all Pipe lines types (C.S, St.St, GRP, HDPE, UPVC,PPR …etc.) • Fire Fighting Systems (Gas Systems CO2 and FM200, Foam Systems, Water Suppression Systems …etc.) • HVAC Systems. • Light Current Systems (Fire Alarm, CCTV, Telephone, Data, Fire optics …etc.) • Electrical installations.(MV Cables and Equipment’s, LV Cables, Cable trays, Cable Laying, Electrical Panels, Control Systems …etc.) • Application of Painting systems as we are authorized distributor for SCIB painting. • Architecture Finishing works. Supplies and services: • Painting systems as we are authorized distributor for SCIB painting. • Survey works. • Safety Equipment Supplies. • Electrical Supplies (Cables, Light Fixtures etc.…) • Pipes (ERW UL/FM, Seamless CS, Stainless Steel, HDPE, UPVC, Ductile Iron) • Water Valves (TIS/Italy) • Fire Fighting Equipment (Valves, Sprinkles, Cabinets, Gas Systems CO2 and FM200, Foam Systems etc.…) 3. General Supplies with margin: • We offer also general supplies with margin overhead.

11 to 50 staff

Queue Outsourcing

In the Heart of Cairo lies our premises, with an outstanding view over the Nile, Queue outsourcing is located in a multistory building that is part of the company assets, offering 300+ seats for our partners, with this easy access location public & private transportation are available 24/7, serving our main goals which is punctuality on time & providing the ultimate service for our clients. Queue outsourcing is a trusted outsourcing partner to organizations in the Private, Public and Development sectors Along with our experts in Problem Solving & Data analytics, we deliver innovative solutions that helps our clients achieve their objectives, enhance their business & meeting high security benchmarks guided by global market standards for continuous improvement.

201 to 500 staff

Customer Orb Limited

Customer Orb was founded in 2017 in Alexandria - Egypt We are a group of talented and well-trained ex-Amazon employees. Not long after Amazon decided to shut down its offices in Alexandria, we came together to put all the past experiences and accumulated knowledge into use. Many of us had been working in The Book Depository and then Amazon for more than 5 years; others even spent 10 years serving the two giants. Our goal is to help companies worldwide who are looking to outsource parts of their business by providing outstanding performances, commitment and reliability at a decent level of cost efficiency. Our fields of expertise are: Customer Service, Software Development and Operations Consultancy.

11 to 50 staff

Worxmart Egypt

We work as your partner towards your goal. We offer an end-to-end client experience that includes seamless communication, commitment to the result, extensive analysis, planning, and solid, quality deliverables every time.

1 to 10 staff

E-Visions Egypt

E-Visions is an Egyptian centre for providing solutions and outsources. We partner and align with organizations to provide end-to-end reliable, reusable and top-notch IT solutions with leading IT Product and Technology companies in the world like Oracle, Microsoft, etc.

1 to 10 staff

Outsourcing Business Solutions Obs

Welcome to OBS company, An HR consultation and recruitment agency. Founded in 1987 by Mr. Magdy Ghoneim, OBS has come a long way to reach an extensive experience through providing its clients with the best HR services. We have always committed ourselves to provide the best quality of HR services, along with a superior customer service experience for our partners. This has encouraged our partners to depend on us to provide them with our different sets of services.

1001 to 5000 staff

Virtual Master Co

Virtual Master Is a bilingual (Arabic / English) virtual assistant company specialized in providing administrative support and various business solutions for professionals, startups, and entrepreneurs across the MENA Region.

11 to 50 staff

Cube Technology Egypt

Cube Technology Egypt is a company specialized in IT Business Continuity Services Solution (Outsourcing, Hardware, Software)

1 to 10 staff

E-Global Services

In a world where technology and processes are constantly changing, there is a need to find talented professionals, E-Global Service connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We strongly believe in our values of agility, reliability, quality, respect and collaboration. This is exactly the reason why we have become one of the most preferred talent providers for IT, Retail, Banking and Finance, as well as Corporate and Back-Office Support.

1001 to 5000 staff

Lily Star Group

Our Services Benefits Help You Become A Competitive Employer In New Markets. Our modern workforce requires modern solutions to ensure our talents are operating at their very best. Lily star group empowers you to create winning benefits packages to give your employees peace of mind. We are able to offer competitive global HR benefits packages, which can be the difference between attracting the talent that you need and missing out on key hires. Lily star group’ Global Benefits Administration provides businesses with all the options they need to create a world-class benefits package that elevates their benefits strategy to create a competitive edge without the hefty price tag. Lily star group has vetted strategic partnerships with the highest-quality international benefits suppliers to ensure that there is a solution to all your requirements. Our select benefit partners offer accessible medical coverage, employee assistance programs, dental and vision options, pension and 401K options. They can also include life insurance, short-and long-term disability policies. Lily Star Group’ customizable benefits options allow you to match or improve any international benefits and compensation package. Just select the level of coverage you require for your employees, from basic services that deliver only essential coverage to meet local minimum requirements to premium packages that are designed to attract talent from within the most competitive of industries. Lily star group can help bridge the benefit gap that many small and medium-sized companies face. Elements levels the playing field by allowing smaller companies access to comparable packages to those that are usually only offered to larger organizations. Regardless of selection, your employees will experience great benefits from the world’s best suppliers and superior support from our in-house benefits specialists worldwide.

201 to 500 staff

Outsource Giant

With the talents of over than a decade experienced professionals, Outsource Giant, Egypt was created to provide a unique sophisticated service to its prestigious customers all over USA, Canada, Mexico, and Egypt

51 to 200 staff

Select And Focus

11 to 50 staff

Telgints

Telgints is a company that provides several different types of services, including customer support, digital marketing, and graphic design. By implementing innovative design solutions and precise digital marketing strategies, we hope to aid businesses in achieving both their immediate and long-term objectives. To save you time and effort, we've put all of the most important features of the best digital marketing platforms of today into one place: our digital marketing platform. Focus on growing your business while we handle the administrative details. Telgints has a team of experts and professionals who are available 24 hours a day, seven days a week to help with any administrative, technical, or customer service needs.

51 to 200 staff

Dymabird

As a subsidiary to an international travel agency, we specialize in understanding and addressing the unique needs of online travel agencies (OTAs). With a steadfast focus on innovation and efficiency, we offer comprehensive outsourcing services and cutting-edge software development solutions designed to empower the OTA to thrive in the competitive travel industry.

11 to 50 staff

Jrs Global Solutions

Our Services- Customer Service: Customer experience specialists trained to support best-in-class product, service, brand experience for our clients` customers - Customer acquisition: Acquiring new customer through digital leads` generation and qualification techniques. getting the best outcome out of the available leads and building strong customer relationship as a basis for future interaction- Cross and up-selling: Building predictive models to scan the current customers behavior and predict the end user next best action- Customer retention: Proactive prevention for the defects in the customer support journey. Close loop process to retain the churn customers through faster issue resolution and marketing offerings- Collection services: Early reminder calls for the customers. Aggressive outbound campaigns for the late payers- Chat: JRS provides modern chat and messaging services, we also provide bots, apps, product tours and more like email, messages, and a help center that help you build relationships with your customers- Backoffice operations management: Deferred transactions are the top dissatisfaction drivers in the customer journey. JRS offers different back office operation management packages that tackle all the pain points. Transforming your back office operations into a digitized journey for faster issue resolution, lower backlog records and higher customer satisfaction scores.

11 to 50 staff

Unique Target Outsourcing

Think Unique Think UTO

51 to 200 staff