Outsourcing/Offshoring in Ireland

Adec Arise

ADEC Arise designs and delivers award-winning Customer & Technical Support services on behalf of clients. With a 20-year track record of running complex services across a diverse range of sectors, we are trusted by Clients to represent their brand. Our people are passionate about embracing new technologies, leveraging data-driven insights and delivering process improvements to provide the best service experience to our Clients' customers.

51 to 200 staff

Zevas Communications

Zevas Communications is now ResultsCX, Ireland. Zevas has been acquired by ResultsCX and is now part of the ResultsCX family. ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth Technology, Retail, Banking and Financial Services, and other industries.

201 to 500 staff

Tazbell Services Group

Tazbell Services Group is a leading outsourcing company catering both the public and private sectors in the Irish parking industry. Established in 2005 initially as a parking management company, we have diversified and now provide a range of traffic services which include traffic management, enforcement services, toll operations, remote management and customer care services. Our tailored services are supported by a highly experience and dedicated team that have led us to be awarded with the Platinum Standard Accreditation for Deloitte best Managed Companies, Q-Mark highest award Level 3 for excellence in quality management systems and our enforcement division holds the ISO 9001:2015 standard for quality management. We thrive in delivering full-service solutions to our clients who endorse our seamless approach. Our clients range from financial entities, retailers, hospitals, private investors and local authorities. Tazbell Services Group’s portfolio of outsourcing services creates value and drives performance by reducing operating costs while enhancing the customer experience. Our services include- Car park operations - Traffic enforcement - Appeals management - Fine collection services - Payment management services - Contact and customer management services - Toll collection services - Client support

201 to 500 staff

Domestic & Global Debt Collection

POSITIVE CASH FLOW ACHIEVED THROUGH STRATEGIC OVERDUE DEBTOR MANAGEMENT IS A CRITICAL COMPONENT OF BUSINESS SUCCESS / FAILURE! HOW IMPORTANT IS YOUR BUSINESS CASH FLOW? providing ‘cash flow fulfilment’ services to businesses that are experiencing resourse, continuity or delays with payment, we can provide the additional support required for obtaining payment from your credit customers, services include: OUTSOURCED CREDIT CONTROL FOR BUSINESS TO ACCOUNTS IRISH AND INTERNATIONAL COMMERCIAL DEBT COLLECTION TEMPORARY CONTRACT RESOURCES FOR MATERNITY AND SEASONAL PEAKS COVER COMMERCIAL RENT-FLOW MANAGEMENT CUSTOMER TRACING SERVICES For full service details contact Pascal Walsh +353 (0) 87 069 0640 or by e-mail to pwalshcmo@gmail.com

1 to 10 staff

Telus International Ireland

TELUS International Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina. TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Learn more about TELUS International:

1001 to 5000 staff

Acs Anchor Solutions Ltd

ACS Anchor Solutions Ltd offers a wide range of business development and boutique sales account management services to fit a wide range of businesses. Whether you’re a small, local business or a bustling multinational, we can help you succeed. Get in touch with us today to learn more about our services and how ACS Anchor Solutions Limited can work for you.

11 to 50 staff

Scl Sales Ltd

SCL Sales Ltd exist to generate sales. We provide a comprehensive sales outsourcing service and partner with clients to deliver customised, value-based services with high impact on their sales revenues. We are innovative users of the latest technologies to engage with customers, promote positive brand awareness and secure quality sales acquisitions on behalf of our clients. Our areas of competency cover a wide spectrum of services. We adapt our approach based on individual projects and build specific campaigns using our core service offering as a framework. Working with SCL Sales Ltd will provide the following benefits- Access to a team of outsourced sales experts with an extensive knowledge base incorporating sales & marketing campaigns, customer acquisitions, recruitment, training & development and operations- A complete Outsourced Managed Solution aligned with your business's core strategic objectives- Cost Savings - reduce business costs within areas such as wages, infrastructure and technology- Excellent Return on Investment - we will deliver quality acquisitions and drive your sales number- Robust and effective communication, reporting and feedback mechanisms.

51 to 200 staff

Pcg Media Group

At PCG Media group, we’re more than just ink on paper. We’re a full turnkey solution for everything your business needs to present high impact brand visibility. We provide a wide range of quality services at the most competitive prices across business, marketing or financial print, outdoor/ indoor signage, branded merchandise, PPE and corporate gifts, labels or printed stationery. We are experts in print with a dedicated account management team. Our account management team are some of Ireland's leading print experts with over 75 years' experience in the print industry. We use our expertise to consistently deliver cost savings and innovative solutions for our clients. We are the friendliest experts you could ever meet. We’re great at listening to our clients and take real pride in delivering a first-class service. So, when you work with PCG Media group you can rest assured you are in expert hands. Our services include: • Offset Printing • Digital Printing • Flexographic Printing • Web Printing • Variable Data Printing, Direct Mailing • Large Format Printing • Web to Print • Graphic Design • Fulfillment, Pick & Pack • Distribution & Storage We produce high quality printing at value for money prices.

11 to 50 staff

Baroo Software

Baroo Software is a custom software development company comprised of a group of talented developers who are passionate about software development. Baroo specialty is building custom Java software solutions for the enterprise. Our core expertise is assisting Software Consulting/Product companies in their core development. Baroo Software's development office is located in Poland. Baroo Software has been working with customers from: Germany, Ireland, UK, US, Switzerland and Dubai.

11 to 50 staff

Bos Management Ltd

11 to 50 staff

Kendlebell Kimmage

Kendlebell in Kimmage are committed to providing a personalised service to each of our clients whether they are small, medium or large enterprises. Our PA's have years of experience and are well equipped to handle calls for every business sector. We continue to introduce new products in response to our customers needs and are keen to offer the benefit of our expertise to our clients where required. Kendlebell's Services include- Personalised Call Answering - Virtual Receptionist - Business Address & Mail Forwarding Services - Provision of 1800 | 1850 | 1890 numbers - Online Diary Management - Hot Desk & Meeting Room Facilities - E-Fax Service

1 to 10 staff

Contactcentre.Ie

To Contact E rickie@contactcentre.ie T +353 1 902 9290 M IRE +353 (0) 86 804 6143 M UK +44 (0) 74 7242 3155 About Us: Our motto is “Save money. Work better”, we achieve this by harnessing our experience in the call centre, BPO, outsourcing arena and from having learned from our mistakes! So if you would rather not have to go through the pain of starting your own contact centre, you want to concentrate on your core business or your just having a bad experience with your current partner - than Contact Centre.ie is for you. We concentrate on all things business processes whether that be telephone calls both inbound and outbound, back office requirements such as data input, electronic funds transfers (especially in this era of SEPA) and also system developments for external use. We work across a number of sectors/verticals: Charities Market Research Financial Services Retail - Order lines Education Benefits of Using Contact Centre An excellent staff base of experienced, captive and engaged staff Experienced Management team – in excess of 30 years Telephony – best of breed telephony systems that have all the features required from a twenty first century organisation Security – PCI compliant and adhere to ISO 27001 principals Systems – fully virtualised with bespoke CRM systems with real time external access. Our systems are being used by some of the largest organisations in the world. Our Promise At ContactCentre.ie we promise to deliver a quality service at the best price.

1 to 10 staff

Gillian B - Virtual Assistant

Gillian B is a registered Irish business supporting small business owners and professionals who need office support services. Gillian B supports business owners by reducing their workload, handling time-consuming business tasks such as social media scheduling, website editing, newsletter campaigns and administration. Freeing up crucial time for clients to focus on growing their business. Gillian B works remotely so clients don't incur the costs relating to hiring staff, office space or equipment. Clients can opt for short-term or long-term support, it's flexible and easy, all you need is Wifi to connect by email and to share files in Dropbox. The perfect solution for your admin, and marketing needs.

1 to 10 staff

Palladium

We drive the implementation of eSCM Quality Standards to support our clients in building industry leading sourcing arrangements. Compliance and Regulatory Programmes: Palladium have substantial experience in helping our clients implement new regulations or respond to compliance requirements. Software as a Service: Software as a Service (SaaS) is revolutionising the delivery of software - from CRM to Accounting, to Service Management. Implementing SaaS is different to a traditional software project. If it is successful it can be faster and better value, but like any project, experience counts. Palladium has experience in supporting customers through this process, ensuring that they get the best value

1 to 10 staff