Directory · ZA
Outsourcing/Offshoring in South Africa
A register of firms and the professionals working at them in the Outsourcing/Offshoring sector based in South Africa. Browse the public index, then filter or export on Kipplo.
Companies
36 on file
Altron People Solutions
ALTRON PEOPLE SOLUTIONS HAS BEEN ACQUIRED BY ISON XPERIENCES. iSON Xperiences is a subsidiary of the iSON Group and is a global leader in Customer Experience Management and Business Process Outsourcing. With a presence in 19 countries across Africa, Middle East and ASEAN, through 37 delivery centres worldwide, it has been managing customer interactions for some of the world’s most renowned brands and redefining the way people connect with enterprises. iSON Xperiences’ talented and dedicated workforce of over employees, combine human efforts with technology to delivery exceptional customer services by developing intelligent operations, for digitally powered business process management and data solutions to enable business agility, increased productivity, and leading returns for their clients.
10001+ staff
13ten
13TEN, powered by Response BPO. South Africa's leading people-centric call center. We focus on empowering, developing and supporting people; allowing them to excel to the best of their abilities. 13TEN is all for, and all about the people. We empower people, allowing them to unlock their best abilities. We create an empowering environment that develops the best version of each individual and makes them a master of their own destiny. Delivering an excellent BPO service starts by having excellent people. We take care of our team in the same way you expect them to take care of your brand. Our 13-Out-Of-10 Program provides unique growth and development opportunities for our staff. Providing training & development in combination with the most competitive compensation packages in the local market to attract and retain the best talent. Our team provides global 24/7 365 BPO services for clients in the USA, United Kingdom, Canada, Australia and New Zealand.#CHANGINGLIVES
501 to 1000 staff
Call Lab Bpo
Call Lab is a Cape Town-based contact Centre that specialises in creating exceptional customer experiences. With our omni-channel contact centre solutions, your customers can connect to you whenever they want, however they want. We're real people, offering you real solutions in real-time and we're always one call away.
51 to 200 staff
Capebpo
CapeBPO is the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town and the Western Cape, South Africa. CapeBPO has two key functions: 1. Attract overseas companies to our shores to improve their productivity and efficiency with strong outsourced operations. Train and deploy the youth of Cape Town into careers within the BPO sector.
11 to 50 staff
Direct Channel Holdings Pty Ltd
check the website for further info
1001 to 5000 staff
Skills Resource Group Pty Ltd
Introduction to the SKILLS RESOURCE GROUP We are a service driven group of companies making a difference, born out of a PASSION for people development, human resources, training and workplace safety. Established in 1994 our creative approach has given us national coverage enabling us to serve most centres in South Africa and beyond. We assist by enhancing organisational performance by improving efficiency and productivity. We achieve this by focussing on the main asset of the organization, its people. SKILLS endeavor to provide a high standard of service, always being prepared to go beyond the minimum requirements. We believe that by being a value-adding partner and extension of our client's business, we build lasting relationships. This is clearly shown in the length of service we have with some of our key accounts who have been our clients for more than 20 years. We deem it essential to stay in touch with the latest human resource developmental practices; as well as all labour and safety legislation requirements. Researching the uniqueness of each industry allows us the flexibility to customize interventions to specific needs. This enables us to deliver a focused service that is cost-effective, efficient and that meets the needs of our clients, creating a truly value-adding component. We seek to make a difference to the individual, the workplace & thereby, the greater community! ACCREDITATIONS & REGISTRATIONS APSO / Department of Labour / NBCRFLI/ESeta (Energy Seta)/ TETA (Transport Seta)
11 to 50 staff
Centriciti Global Bpo
Delivering the Ultimate Customer Experience, offering scalable outsourced solutions which manage the Customer’s Lifecycle from beginning to end, all based on a solid foundation of automated business processes.
51 to 200 staff
Coactivate Group
CoActivate Group | Real People. Real Results. Intelligently Driven. CoActivate Group is a South African-born BPO and technology business with global reach. We blend people and platforms to deliver performance that scales — from outsourced contact centre services, to telecom solutions, to proprietary QA and agent management technology. Our portfolio includes: CoActivate BPO – customer engagement and sales, powered by real human connection. Vasco Connect & Jabba Mobile – telecom products and distribution that create access and economic opportunity. IQAS & AIMS – proprietary platforms that turn conversations and operations into intelligence, coaching, and results. What sets us apart? We don’t just give data, we give answers. We don’t just deploy people, we enable their performance. And we don’t just meet targets, we drive meaningful impact for clients, customers, and communities. Real People. Real Results. Intelligently Driven.
501 to 1000 staff
Kenlo Services Pty Ltd
Our mission is to help our clients create such high levels of value that together we set new standards of excellence in our respective industries.
51 to 200 staff
Mindpearl
We specialise in inbound multichannel customer support across multiple verticals from our quality, strategically located centres in Fiji, South Africa and Peru and via our work from home colleagues in Namibia and Suriname. As an international, award-winning, multilingual contact centre, we know that our staff and the relationships we have with our clients are our greatest and most valuable assets. Because of this, we work tirelessly to embody our client's brands. We call this client experience: Our people, your brand.
1001 to 5000 staff
Arc Outsourcing
We provide a wide range of services to businesses worldwide, including customer service, technical support, data entry, and other back-office functions. We work with clients across industries to optimize their operations, reduce costs, and improve customer experiences. With a focus on advanced technology, streamlined processes, and exceptional service, ARC Outsourcing is a trusted partner for businesses looking to outsource their non-core functions and achieve greater efficiency and growth.
51 to 200 staff
Gold Standard Holdings International
Gold Standard Holdings International is a company based out of 4 Loop Street, Cape Town City Centre, Western Cape, South Africa.
11 to 50 staff
Outsourced Project Solutions
Outsourced Project Solutions (OPS) is a National Project Management Company that was established in 2015 in response to the trend in the logistics sector to outsource specific processes in a logistics chain. At OPS we specialize in the outsourcing of non-core functions which are generally labour-intensive. These specific non-core activities are turned into a project, which is then resourced and completely managed by OPS. OPS operates in a variety of different sectors which makes our company very diverse. Our projects focus on eliminating the variable cost of labour, as the client is only charged for the completed project. It also shifts the risk outlined by the LRA amendments regarding Temporary Employment Services (TES) from our clients to us; thus cuting down on HR/IR issues associated with hourly paid workers. OPS can also supply the relevant equipment needed to complete a project. By letting us supply the equipment needed, we are able to control the process flow while also managing and supervising the project. All work is charged out to the client on “Productivity Basis”; making budgeting and long term quoting much easier. At OPS we ensure high levels of productivity, by incentivizing staff on their productivity. Despite the many challenges facing the labour sector, here at Outsourced Project Solutions we have found a way to increase productivity of labour while at the same time avoid our clients having to deal with all the challenges labour brings to business.
201 to 500 staff
Viva Outsourcing
ViVa Outsourcing is a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast growing field of online learning.
11 to 50 staff
Debt-In
Debt-IN is a level 1 contributor. Our extensive expertise in debt recovery enables all credit providers in making a difference to their customers' financial health by formulating unique, customized solutions, and building long-term relationships through our unsurpassed commitment to service excellence.
51 to 200 staff
Salescode
Salescode enables and supports growth for the Tech Industry. We build and deploy sales teams globally, efficiently and faster than anybody else. We focus on the Tech Industry and provide tailor-made sales services throughout the entire sales cycle on a global scale. Our experts develop and implement sales ecosystems for industry-leading businesses across 190+ countries. Years of experience in complex B2B sales environments enable us to outperform customer expectations and drive outstanding results for our clients.
201 to 500 staff
Innov8 Contact Solutions
We specialize in Virtual Call Centre Operations. Our Virtual Call Centre Network is spread across the country with Virtual Agents working from their home offices providing professional and personalized service to our clients. Our Virtual Agents provide Lead Generation services to Financial Avisors, Independent brokers, call centres or any business requiring warm leads for their sales team.
1 to 10 staff
Alefbet Holdings
Alefbet Holdings is a privately owned investment company with an active and strategic involvement in all our collections and customer service BPO businesses. Our investments are strategically driven by a unique combination of data, analytics, technology and talented people. Service excellence combined with innovation, an entrepreneurial mindset and high performance sits at the centre of everything we do. Our range of Global Business Services has grown significantly to include collections, accounts receivables, customer service, education and training and impact sourcing. All our businesses are designed to deliver measurable, scalable and performance excellence across a wide range of industries and geographies.
1001 to 5000 staff
Intelligent Quality Assurance Solutions Pty Ltd
At IQAS, we are revolutionizing Quality Assurance by integrating advanced automation and AI with proven, human-led practices. Our proprietary technology enhances contact center performance, delivering faster, smarter, and more progressive solutions. With over 16 years of expertise in technology and operations, we seamlessly combine human intelligence with machine automation to offer a comprehensive, business-driven approach to QA. Whether you need technology-only solutions or a fully managed service, we provide flexible engagement models tailored to your needs. Experience a new standard in Quality Assurance with IQAS—where innovation meets performance.
11 to 50 staff
Indlovu Connect Contact Centre Bpo
Indlovu Connect, firmly rooted in South Africa and presenting the best of what the sophisticated and well-developed South African Call Centre & Business Process Outsourcing industry can offer. We are an effective Contact Solution for all your contact needs - Outbound / Inbound / Blended / Multi-Channel. In order to have an effective Contact Solution you do not need endless frills. You need a campaign, focused on YOUR requirements, that achieves the RESULTS your business needs. This is Indlovu Connect. A 21st century solution for all your Contact needs, whether they be Inbound, Outbound, Blended or Omni-Channel. Our solutions are FLEXIBLE, you tell us what your business needs. Whether you need 2 seats or 200, your solution will be focused, complete and flexible. We have the expertise and systems to make the best possible solution available to you. Smaller and Medium sized companies often find it difficult to obtain an affordable Contact / Business Process partner that is ALSO a provider of high quality and future-proof services. Very often the established premium contact providers require too many seats to make the proposition viable for small & medium sized businesses. Indlovu Connect was created to remove this obstacle and allow even small businesses access to premium quality outsourced services while also being able to cater for very large contact-focused operations. Indlovu Connect brings together a wealth of experience, both in terms of the Contact & Business Process Outsourcing field as well the Brand and Business Optimisation fields.
1 to 10 staff
Nxtgen Services
NXTGen Services is here to serve small to medium sized businesses by providing businesses affordable solutions for key services required to grow their brand and potential
1 to 10 staff
Trimax Digital Solutions
Company Overview: Trimax Digital, we understand that your online investment needs to yield solid results. We strive to deliver a service of excellence and ensure your needs are understood. Our culture of high performance with a twist of having fun. Its paramount to us to meet goals and timelines to ensure a mutual transparent approached. Having catered to the unique needs of our clients, we are finely attuned to your individual needs. Who we are: We are a team of entrepreneurs with skills in Social Media management, CRM Systems, online marketing, Outsource Call Centre Management and lead generation. We are all a team of professionals in our field and pride ourselves of our results. Each individual brings specialist skills to the mix, and are actively involved in the entire process from start to finish. We are an efficient team, and work together seamlessly to provide each client with a successful online solution. What we do: With our wide range of core competencies, ranging from outsource solutions, Call Centre services, lead generation and telemarketing services our aim is results-driven online marketing strategies, you are assured that your brand will be handled with professionalism from the moment you entrust your online solution to us. We adopt a holistic and integrated approach with a focus on engaging your customers, enhancing your brands and exceeding your expectations.
1 to 10 staff
Vvm Bpo
VVM has been in existance for 21 years and its core value is simply not to accept traditional and accepted practices, but to challenge them, and in the process improve time and cost efficiency by setting new standards in line with the best interest of our clients. The use of outsourcing has become a core element of the management strategy, and our Business Process Outsourcing Services have evolved with this shift from handling a single process, to managing multiple and complex processes within the larger framework of other related business functions.
1001 to 5000 staff
Your Success Virtual Assistants
We would like to personally welcome you to YSVA – Your Success Virtual Assistant! We are excited that we have this opportunity to partner together in business. We are dedicated to being the greatest admin support within your business. Our energy, your success! We put a lot of emphasis on high-level quality solutions to meet the needs of your business and to build a relationship on an individual level for we are your business partner. Our goal is to serve our clients with loyal support and to make their business dreams come true. We welcome feedback from our clients to make sure, YSVA – Your Success Virtual Assistants, are the best virtual assistant support agency it can be. Please note that the quotation for your package will need to be signed and returned via email. Kind regards, Nadia and Marguerite Founders of YSVA – Your Success Virtual Assistants What you can expect: All calls and e-mails will be returned within 24 hours (Monday – Friday). We will: • Always go the extra mile • Treat your business as our own • Respond to your e-mail and phone messages promptly • Provide relevant admin solutions that will assist your business
1 to 10 staff
