Aaron Smith

Background

About Aaron Smith

As a Quality Assurance (QA) Analyst at Teleperformance, I ensure top-notch service and content moderation analysis for some of the biggest social media companies. My daily work involves monitoring and evaluating agent interactions and content, ensuring everything aligns with client standards. I identify improvement areas, provide feedback, and help implement plans to boost performance. I also analyze data to track trends and report on our quality metrics. A big part of my role is participating in calibration sessions to maintain consistency across teams and with client expectations. I am a key player in upholding quality, ensuring users get excellent support, and that online environments remain safe and compliant. I have a strong background in troubleshooting and repairing software and hardware issues, both for myself and for others. I am skilled in custom building PCs and maintaining business computers for local establishments. I am also experienced in collecting retail display data and conducting surveys, which show my time management and self-reliance. I am motivated by the challenge and satisfaction of creating a safe and positive online space for users, and I value flexibility, effective communication, and commitment to upholding industry standards.