Abbey Hess

Background

About Abbey Hess

People-first leader and implementation expert with 10+ years of experience driving onboarding, client success, and operational excellence across SaaS, fintech, and service-based industries. With over 5 years of people leadership, I’ve led high-performing teams through complex product implementations, process overhauls, and large-scale onboarding initiatives. At ADP, I lead cross-functional efforts that span onboarding, payroll analysis, and sales operations support. I’ve developed scalable SOPs, created new-hire training programs, and launched booster trainings to strengthen performance, improve accuracy, and accelerate ramp time. I’m trusted to resolve high-impact escalations, mentor new team members, and ensure team alignment through change. My leadership style is grounded in ownership, clear communication, and a passion for building strong systems that support both client outcomes and team development. Whether I’m driving an implementation, redesigning a process, or coaching through a transition, I focus on long-term impact and continuous improvement.