Aileen Singh

Background

About Aileen Singh

Result-Oriented Engineering Manager | Program Management Enthusiast Education, Interests & Achievements: As an Engineering Manager with over 3 years of experience in IT and project management, I am dedicated to enhancing customer satisfaction through cutting-edge solutions. My academic journey includes being a 2-time Research Scholar at CSUEB's Center of Scholar Research (CSR) Program, where I delved into the fascinating world of Higgs Boson particle research at CERN, Switzerland. Armed with an M.S. in Engineering Management and a B.S. in Computer Science, both with honors (Magna Cum Laude), I possess a GPA of 3.9 and a deep passion for technology-driven innovation. Previous Job Experiences & Technical Skills: In my role as a Student Lead and IT Intern at CSU East Bay, I led a team of 12 student assistants to implement collaborative projects and established a hardware/software deployment team for faculty and staff. I successfully improved monthly and quarterly close procedures, reducing closing time by 30%. Additionally, I contributed to a 20% decrease in service response times and a 15% increase in asset uptime by developing reporting tools and refining processes. My expertise in ServiceNow, team management, collaboration, and Agile methodologies enabled me to drive operational efficiency. During my tenure as a Project Manager, I effectively liaised between product, IT, and sales teams, ensuring the seamless delivery of features on time. By proactively identifying and resolving engineering roadblocks, I achieved a 100% success rate in meeting feature deadlines. My exceptional communication skills facilitated a 90% adoption rate of new service processes and tools across multiple teams. Proficient in Agile, Scrum, budget management, and scope analysis, I also played a pivotal role in enhancing executive decision-making speed and operational transparency. Career Goals & Future Plans: Looking ahead, my career aspirations lie in leveraging my diverse skill set to lead impactful projects that drive business growth and customer satisfaction. I aim to further hone my project management acumen, fueling the success of cross-functional teams through effective collaboration and problem-solving. My vision includes continuous learning and staying at the forefront of technology trends to create innovative solutions that make a positive difference in people's lives. Contact Details: I welcome you to reach out via LinkedIn messaging or at aaileensingh1@gmail.com. Let's collaborate, explore opportunities!