Alem Tefera

Background

About Alem Tefera

Senior Business Consultant (Certified SAFe® Product Owner / Product Manager, Certified ScrumMaster® (CSM®))- Experienced in Agile Software development environment - Expertise in- Requirement analysis - Business process modelling - Planning and creating Jira Project, Epics and stories - Prototypes and in-depth analysis - Working in a collaborative environment - Working as Scrum master on several projects - Working as a product owner - Training and knowledge transfer - Ability to work with diverse teams including onshore/offshore - Learn and adapt new complex applications and environments - Risk / dependency management - Diversified knowledge of airline business – including Reservations, Fulfillment, Merchandising, Online Payment, Departure Control and Reports - Knowledge of customers in different geographic areas – Americas, Europe, Asia, Middle East, Africa and Australia- Subject matter expert of Airline Reservations, from Advance Service Booking to Airport Check-in, Schedule to Inventory management. Extensive experience and background in ATA/IATA Reservations Interline Message Procedures, Interline E-ticketing, Interline Through Check-in, Code Share, and Frequent Flyer program management- Solid domain knowledge of Airline Inventory Control, Reservations, Ticketing and Departure Control applications and their interfaces with travel agency, airport, web services and revenue management systems- Expert in Airline Alliance IT requirements – OneWorld, SkyTeam and STAR alliances- Excellent communication, analytical, interpersonal, and presentation skills- Specialties in Airline Business Requirements Gathering, Analysis, Design and Testing.