Alesha Burnham

Background

About Alesha Burnham

Experienced Director Of Shared Services with a demonstrated history of working in the information technology and services industry. Skilled in SQL Server Reporting Services (SSRS), Operations Management, Databases, Management, and Report Writing. Strong operations professional with a Bachelors focused in Sociology from Northeastern University. Skill Highlights: • Client Relationship Management • Business Development • Customer Care Strategy • Problem Resolution • Account Management • Data Analysis • Customer Relations • Business Communications Computer Skills: Database: Salesforce Classic & Lightning CRM, Microsoft SQL Server Phone: Amazon Connect Contact Center, Mitel (previously PraireFyre) MS Office: Word, Excel, PowerPoint, Teams, SharePoint Reporting Applications: Salesforce Standard Reporting, Crystal XI, Visual Studio Operating Systems: Windows (7,8,10), Windows Server (2008,2012,2016) Notable Accomplishments: Seven Company Acquisitions (Amadeus Hospitality) • Implemented technical and supportive components to strategy plans, provided updates and task assignments to staff during 7 company acquisitions since 2013. Salesforce CRM Migration (Amadeus Hospitality) • Orchestrated CRM Salesforce migration globally amongst 3 company divisions and 250 employees within 4 months. Optimized and Centralized 12 Call Centers (Amadeus Hospitality) • Recognized and removed redundancy in 12 call centers and consolidated tasks into 3 new global centers, creating opportunity for 12 centers to focus on specific products.