Alexa Miniace
Senior Tier Ii Support Specialist, Billing at Freshbooks
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
Software Development
Company size
395
Contact information
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a•••••••@freshbooks.com
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Background
About Alexa Miniace
A tier II software as a service Support Specialist with 4 years of hands-on technical support experience. I provide internal support to and take on escalated technical cases from the Tier 1/Frontline Support team with a focus on matters related to FreshBooks subscriptions. I work proactively with FreshBooks' external and internal cross-functional partners to better the FreshBooks billing experience.
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