Allan Peak

Background

About Allan Peak

I joined the industry in 1990 working in the claims department for Leadenhall MPAL (latterly Highway). In the mid-90s, I began specialising in motor claims counter fraud and credit hire, being at the forefront of the credit hire litigation in the late 90s/early I also developed a keen interest in the whiplash phenomenon and the medico-legal environment in which it has burgeoned, and (perhaps) have unparalleled insight in this field. During this time, I have:* Handled all manner of motor claims fraud, from opportunistic to complex linked & organised;* Handled claims to Court of Appeal which now stand (positively) as established case law;* Managed claims and policy counter fraud teams and then functions, driving performance against KPIs (including financial)and competencies, and developed staff technical expertise, all resulting in year-on-year ROI growth;* Led work to bring previously outsourced counter fraud activity back in-house, building an internal claims counter fraud function (including SIU, Intel and data/system management)and strategy from the ground up;* Implemented a complete suite of supporting Best Practice and training material as well as designing holistic and effective processes to minimise impact on (genuine) customer journey, maximise fraud prevention/detection and to support business goals;* Worked with technology partners to develop enhanced system capability for the prevention and detection of fraud and to drive efficiency;* Worked to build relationships with internal stakeholders to maximise fraud prevention/detection, drive efficiency and deliver business goals;* Built and managed counter fraud supplier relationships to aid business goals and drive value;* Represented the business in media, round-tables and collaborative events, and with industry bodies such as IFIG, IFB and IFED. I previously sat on the IFB Tech Board, and for a short time on a Medco sub-committee, and currently occupy a position on GIFC, collaborating with peers to track & counter emerging threats and to evolve the landscape;* Developed innovative strategies (particularly in the field of soft-tissue injury validation), some of which remain industry standard;My interest and involvement in counter fraud, particularly motor claims and soft-tissue injury, has obviously persisted. Much like the League of Gentlemen:"You'll never leave!"I am actively seeking a new role. If my experience and skills are of professional interest, please do not hesitate to get in touch.