Allwin Raffy

Background

About Allwin Raffy

I am an accomplished professional delivering over 13 years of career success in Technical Service Management (post sales technical support) and Server Administration across GCC. My Expertise : a. Customer support, success, onboarding and account management b. Product development – based on your day to day interactions with customers, I act as a key Engineer working with the overall product team for feature development and roadmap discussions c. Sharp focus on understanding each client’s needs and delivering the best solution customized to fit their situation will serve as the key success factor. d. Working with a diverse and talented team operating from multiple geographies. I am hands-on, result-driven individual who takes ownership and contributes to improving the customer experience in a transformational, high growth business. Key Achievements : • Attended trainings for various Cash machines/ Applications (HS, Smarts, Hitachi, Cash control & Safepay) and successfully completed in Germany, Sweden and Spain • Associated with technology partners for pre and post sales opportunity across the GCC region for onsite in Oman, Saudi, Jordan, Egypt and UAE • Working closely with end customers to ensure project success and future relation.