Allyson Bailie

Background

About Allyson Bailie

Placing customers at the centre of my business philosophy, I bring a hands-on approach to driving profitable growth that leverages experience gained from a career leading multiple, varied functions including call centre (services and back-office operations), start-up member experience, and sales and marketing leadership. Founding my career in L&D with Telstra, Honeywell and IMB, I have built a fundamental understanding of how to deliver change through people, by lifting leadership capabilities and realising latent potential. Building on this experience through a series of senior sales, marketing and customer experience management roles with Gateway Credit Union, I have developed a niche in optimising operational practices to free up team time to focus on maximising customer experience and revenue generation. By continually questioning the ‘state-of-play’, I have re-engineered, streamlined and automated processes and frameworks to elevate performance. Most recently, I have been focused on developing and establishing a streamlined, scalable operating model for member experience in an agile environment, for growing FinTech organisation Retirement Essentials. I love thinking about how a business can treat its customers better, and making this work in operational terms. This integrity in cause and dedication to results has shaped my hands-on leadership style into one people feel supported and energised to follow. I engage stakeholders to dig deeper through the communication of logical solutions, clear expectations and a positive outlook, embedding a drive for continuous improvement at the core of the teams I lead, and relationships I hold with others.