Amanda Galan

Background

About Amanda Galan

As a High Value Player (HVP) Associate at FanDuel, I deliver personalized, white-glove support to our most valued users, ensuring an exceptional experience across our industry-leading online sports betting and gaming platforms. With 9+ years of experience in customer operations, sales, and leadership, I bring a proven track record of delivering high-touch service, resolving complex issues, and fostering long-term customer loyalty. My background includes roles as a Customer Operations Agent at FanDuel, Account Executive at Altice USA, and Assistant Manager at Metro by T-Mobile, where I led teams and exceeded performance targets in fast-paced environments. I specialize in customer retention, proactive engagement, problem resolution, and tailored support strategies. I thrive in dynamic, people-centered settings that reward empathy, communication, and innovation. I’m passionate about creating memorable customer experiences and being part of a company that values inclusion, performance, and fun.