Amy Borrello-Juliano

Background

About Amy Borrello-Juliano

I am a dynamic and innovative leader who takes ownership of creating incredible customer experiences. By operating with a customer-first mentality, I empower customer service teams to do their best work. I believe that building a strong culture and community internally yields the best possible care for customers. I foster empathy and resourcefulness and develop the systems and operations needed for success. Highlights: • Scaled the Customer Experience for 2 companies from $1M-$30M (SnackNation and Caroo) • Expert customer relationship builder and communicator • Created Caroo Member Onboarding Journey • Successful SaaS migration of accounts into Caroo's new platform • Onboarded a BPO and created a cohesive team between both internal and outsourced employees • $250K+ in personal lifetime snack subscription upsell as a CSM at SnackNation Servant Leader, Team Builder, Aspiring Pizzaiolo, Former Art Historian, Ice Breaker Aficionado As a servant leader, I am equally accountable to my team as they are to me. Kindness is the core of my leadership style because it lays the foundation for mutual respect."No act of kindness no matter how small is ever wasted."- Aesop Contact: amyborrello@gmail.com