Andreas Heid

Background

About Andreas Heid

I solve complex customer and business problems with technology, with a focus on building enterprise AI capabilities that deliver measurable impact and scale. I do that by building embedded, cross-functional teams that move tech from order taker to strategic partner, bringing a product and customer success mindset into how we design, deliver, and operate: I drive change by aligning leaders on a clear North Star, translating it into an execution strategy, and establishing the cadence and decision rights that keep teams moving. I care as much about adoption and behavior change as I do about architecture and delivery. Principles: clear ownership and shared outcomes, scalable decision-making and operating rhythm, thoughtful build vs buy vs partner choices, and pragmatic architecture, security, and change management that enable speed: I enjoy working with technology partners to bring innovation into enterprise environments. In AI, we built an embedded Center of Excellence to drive business impact, with the governance and controls needed to scale responsibly: I’ve turned around underperforming teams, built leadership layers, and developed successor benches: Enterprise platforms, cloud and support, clinical and care technology, cybersecurity, customer operations and customer success, product and engineering, strategic programs, and forward-deployed engineering / professional services: Google, AWS, Microsoft, Salesforce, athenahealth, SAP, Okta, Observe.AI, and Glean, among others: I’m a strategist-operator with a management consulting background, comfortable aligning boards, C-suite peers, and strategic customers around a clear narrative, shared goals, and measurable outcomes.