Andrew C.

Background

About Andrew C.

I have about 12 years of progressive experience as the customer facing client success manager ensuring that results are achieved on time while maintaining compliance with contractual and regulatory requirements. Most recently, I managed multiple national accounts at the enterprise level with responsibility for analyzing and ensuring that all deliverables were met by coordinating with internal resources and external partners including hundreds of vendors at the enterprise level. I bring a customer focused approach to identifying the right partners, creating the program plan, and marshaling the resources to ensure delivery of the results on time and at budget while retaining business. I strive to continuously identify opportunity to engage stakeholders across highly matrixed organizations in the initiatives. I also leverage my experience as an educator in my leadership approach to provide clarity in expectations and present updates to executive leadership. I am immediately available and looking for the right role to apply my diverse experience and strategic problem solving skills where I can facilitate growth and contribute in a meaningful way. A few of my achievements include: • Revenue Driver - partnered with clients to gather their requirements, applied deep understanding of solutions to create client plans, marshaled the resources to drive results and delivered revenue growth of 5 – 10% YoY through customer satisfaction.(Canteen One, Wells Fargo) • Customer Focused Management - applied knowledge of customer needs to identify and managed the performance of over 250 vendors per account to deliver results for customers at a national level on tight timelines with stringent contractual requirements.(Canteen One) • Enterprise Relationship Management - leveraged strong attention to detail and solutions-oriented approach to develop and execute customer plans including the presentation of quarterly business reports to the C-Suite to aid in the continued growth of the relationships.(Canteen One, Wells Fargo) • Customer Program Leadership - provided first class customer service through a consultative and collaborative approach, led the development of customer plans, and managed internal teams to deliver over 20 projects quarterly on time and at budget for national accounts.(Canteen One) • Data-Driven Reporting - compiled complex data sets, analyzed to identify trends, managed consumer product catalogs across multiple locations, prepared reports with recommendations for leadership, and answered customer questions as part of ongoing followup.(Canteen One)