Verified recordRail Transportation

Angelo Nespoli

Senior IT Operation Expert at Hitachi Rail

Based in Naples, Italy

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Seniority

Staff

Department

Other

Location

Naples

Industry

Rail Transportation

Company size

15K

Contact information

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a•••••••@hitachirail.com

Phone

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+39 ••• •••• ••••

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Background

About Angelo Nespoli

Settore IT Operation Expert /Analyst. Competenze sistemistica avanzata sui prodotti HW e SW di maggiore diffusione, Service Level Agreements, Operating Level Agreements, User Satisfaction Surveys, Service Level Breaches. Creazione/Gestione/Risoluzione di Interaction/Incident; Risoluzione di problematiche diffuse; Risoluzione Procedurale & Workaround Applicativi; Risoluzione di Incident infrastrutturali; Attività on-demand di Monitoring da parte del cliente (Controlli servizi, framework, interfacce, batch e aggiornamenti); Attività di controllo massivo DB; Attività di Incident Prevention. Gestione Knowledge Base (Aggiornamento con il Client Team e manutenzione della documentazione). Business APP: SAP Logon, AS400 e Moduli Cusotm (SRM Based, Commercial Credit Based) Infrastracture APP: Cisco, Avaya, Genesys e Thomson. Application Server: Apache, Tomcat. Middleware: Tibco.

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