Anik Nandy

Background

About Anik Nandy

8 plus years of experience in ServiceNow consulting and development. • ServiceNow Technical and Functional Consulting • ServiceNow development, testing, deployment and upgrades • ServiceNow ITSM and HRSD • Collaborating with business teams for requirement elicitation • Understanding Business objectives and creating Business cases • Conducting PoC and Workshops • Converting Business requirements to Technical requirements • Prioritising the requirements for sprints • Collaborate within different process teams for consultation • Validate developments meet the acceptance criteria • Guide end users with UA Testing • Provide system demos and transfer knowledge to stakeholders • Gaining Business Approvals • Conducting Project Review and review meetings • Development of Incident Management, Problem Management, Change Management, Service Request, Knowledge Management • Managing CMDB and sanity of CI for customer • Developing the HR Service Delivery application in ServiceNow • Worked on Case Management using Java Script • Defining HR Criteria and User Criteria • Managing User Administration including users, roles and groups. • Ability to trouble shoot technical issues • Working on enhancements and documenting them • Designing forms, fields, variables and sections • Defining assignment rules and user criteria • Creating, tracking and monitoring SLAs and OLAs • Worked on Business Rules, Client Scripts, Script Includes and Workflows using Java Script • Enhancement and maintenance of Service Portal • ServiceNow family and patch upgrades • Creating reports and dashboards for stake holders • Experience in waterfall and Agile model of projects • Experience in leading technical teams • Creating and managing technical and functional documents