Ankit Dodrajka

Background

About Ankit Dodrajka

Significant experience in requirement gathering, building, designing and testing the application to meet the functional Design and Business Process Design.• Responsible for functional analysis of business requirements and provide high quality functional specifications to developers.• Worked at client locations for integration of ACUD project and to successfully deliver the GO Project.• Monitor project progress by tracking activity, resolving problems, and recommending actions.• Handling the configuration part of CRM using SQL as per client/business requirement.• Handling multiple environments by installing new releases and support release and post release validations.• Perform database upgrade/migration.• Responsible to perform FAT/UAT manual/API testing with JIRA, AGILE, XRAY and POSTMAN.• Responsible to setup CEPC, perform EPC migration and validations.• Track record of successfully delivering an excellent level of service as part of team.• Good experience in Incident Management, Monitoring, Supporting, Troubleshooting, Communication, Coordination, Escalation, Reporting.• Proficient in monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Excellent communication & interpersonal skills with have proven the leadership skills, exhibits in successful execution of on-going and new initiatives at organization level.