Ankur Shukla

Background

About Ankur Shukla

Hello, I'm Ankur Shukla, an IT Service Management professional with over 5 years of experience in delivering exceptional IT solutions. Currently, I am proud to be part of the Birlasoft team as a Senior Analyst. My primary focus is on providing seamless IT support by identifying, diagnosing, and resolving issues efficiently. I excel in categorizing and recording reported queries, offering effective solutions, and providing continuous support to ensure problem resolution. My commitment to excellence has led me to advise users on the most appropriate course of action to optimize their IT experiences. I take great pride in maintaining high service standards, ensuring client satisfaction, and successfully managing projects to meet and exceed service metrics. My expertise in managing budgets and leading cross-functional teams ensures the smooth delivery of services to our valued clients. Key Certifications and Skills:#ITIL4 Certified: My ITIL4 certification empowers me with a robust framework to deliver top-notch IT services and maintain the highest quality standards.#Google IT Support Specialist Certification: This certification attests to my proficiency in providing technical support and solutions to diverse IT challenges.#Excellent Communication Skills: With a strong background in global projects, I possess the ability to collaborate effectively across teams and communicate complex technical concepts with clarity.#Version Control Tools: I am experienced in utilizing GIT for effective version control, enabling streamlined collaboration and code management.#Service Delivery Tools: Proficiency in handling service delivery tools facilitates efficient workflow management and enhances overall service quality. I invite you to connect with me and explore my video profile to learn more about my achievements and experiences: Feel free to reach out to me at ankurshukla034@gmail.com for any professional inquiries, collaboration opportunities, or to discuss IT-related topics. Expertise in: Office365 Administration Avaya, Genesys Citrix, simplehelp Windows 10/11 Service Management Platforms: Cherwell, Service Now, Freshservice, KACE.#OpenToWork Thank you for visiting my profile. Let's connect and explore potential synergies in the dynamic world of IT Service Management!