Anna Heinz
Product Owner 6-8 Ela at Mcgraw Hill
Based in Vacaville, United States
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Seniority
Other
Department
Other
Location
Vacaville
Industry
Education Administration Programs
Company size
8K
Contact information
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a•••••••@mheducation.com
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Background
About Anna Heinz
With over 10 years of experience in education and customer success, I am passionate about helping customers achieve their learning goals and outcomes. As a Customer Success Specialist at McGraw Hill, I leverage my expertise in curriculum design, instructional coaching, and data analysis to provide customized and effective solutions for customers. I value collaboration, innovation, and diversity, and I strive to create positive and lasting relationships with customers and colleagues. In my current role, I serve as a trusted advisor and point of contact for customers, ensuring their success and satisfaction with McGraw Hill's products and services. I collaborate with customers to develop implementation plans, deliver training sessions, conduct regular check-ins, and address any concerns or issues. I also utilize customer success software, such as Gainsight and Salesforce, to track customer engagement, analyze data, and identify opportunities for improvement and growth. I have successfully supported customers across multiple segments and regions, increasing retention, loyalty, and advocacy.
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