Anna Mercier

Background

About Anna Mercier

With over 2 years of hands-on experience in primary care operations, I partner with providers and care teams to create efficient, patient-focused workflows that elevate both staff satisfaction and clinical outcomes.In my current role, I lead operations for a multi-provider primary care practice with ten named providers and a dedicated clinical support team. I specialize in- Designing and implementing scheduling grids that balance provider availability, MA assignments, float coverage, and continuity of care- Coaching and developing MA leads and front-desk staff to deliver consistent, accurate, patient-centered administrative and clinical support- Collaborating across departments (Call Center, Research, Urgent Care, Physical Therapy) to streamline cross-functional workflows, reduce downtime and enhance patient experience.As a strategic partner to leadership, I analyze data, build templates and refine systems that drive operational excellence- from clinical point of care testing protocols to MA competency training to patient-feedback loops. I’m currently focused on scaling these frameworks across multiple sites to deliver consistent, high-quality care.I’d love to connect with fellow clinical operations professionals, providers interested in operational best practices, and leaders pushing the boundary of patient experience. Let’s connect.