Anthony Bowman
Vice President Operations at Contactus Communications
Based in Sneads Ferry, United States
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Seniority
Vp
Department
Operations
Location
Sneads Ferry
Industry
Outsourcing/Offshoring
Company size
622
Contact information
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a•••••••@cusc.com
Phone
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Background
About Anthony Bowman
Bilingual Executive skilled in call center business development, practice, management and strategic planning. Expertise spans call center business process, reengineering, and metrics analysis and staff development. Leader who implemented Quality improvements and efficiency metrics that improved quality by 24% and efficiency by 3.4% YOY. Results-driven leader adept at managing crisis situations, directing multiple initiatives and interfacing with internal and external business and technical staff. Strong mentor and team builder with a history of proven on time delivery of key projects, assignments and metrics. Specialties: budget planning, budgeting, business plans, call center, customer service, forecasting, hiring, messaging, quality assurance, sales, scheduling, strategic analytics,
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